WEBVTT 00:02:58.800 --> 00:03:01.437 more excited about a dream force in our 00:03:01.520 --> 00:03:04.557 history. This is going to be absolutely 00:03:04.640 --> 00:03:07.437 incredible. You're going to see some 00:03:07.520 --> 00:03:10.157 truly amazing technology. You're going 00:03:10.240 --> 00:03:13.917 to meet some incredible people and we 00:03:14.000 --> 00:03:17.837 hope to open a door for all of you. Now, 00:03:17.920 --> 00:03:20.637 for the last two months, I've been in 00:03:20.720 --> 00:03:25.117 Europe. It's been amazing. I've met with hundreds of you. You've inspired me. 00:03:25.200 --> 00:03:27.197 You've energized me. You've really shown 00:03:27.280 --> 00:03:30.077 me what the future was. And it's been an 00:03:30.160 --> 00:03:32.957 incredible experience. 00:03:33.040 --> 00:03:34.637 But I'll tell you something amazing that 00:03:34.720 --> 00:03:38.397 occurred to me while I was in Europe. I 00:03:38.480 --> 00:03:40.397 had this awesome meeting with one of our 00:03:40.480 --> 00:03:45.597 top customers in Lison, Switzerland. And it was like exhaust long meeting. It was 00:03:45.680 --> 00:03:48.717 like three hours. And we were getting down to the end of 00:03:48.800 --> 00:03:52.317 the meeting and I was like, I really want to show you what we're going to do 00:03:52.400 --> 00:03:54.957 at Dreamforce. It's going to be amazing. 00:03:55.040 --> 00:04:00.237 And so finally, I had our CEO of Switzerland with us. He's here today. I 00:04:00.320 --> 00:04:03.277 said, "All right, let's show them this amazing new technology." And we showed 00:04:03.360 --> 00:04:05.117 them the beginning of something we're 00:04:05.200 --> 00:04:08.637 going to show you today called AI Force. 00:04:08.720 --> 00:04:10.477 And they started using this platform. 00:04:10.560 --> 00:04:13.357 We've been using it to kind of build and 00:04:13.440 --> 00:04:15.917 run our company now for several months. 00:04:16.000 --> 00:04:18.557 It's been transformational for us. In 00:04:18.640 --> 00:04:20.717 this case, we were using the version 00:04:20.800 --> 00:04:25.677 built on claude we call co-work and and this this cloud force product we're 00:04:25.760 --> 00:04:27.597 going about to show it to you for the 00:04:27.680 --> 00:04:30.077 first time. The customer at the end of 00:04:30.160 --> 00:04:33.437 it said this is really something like I 00:04:33.520 --> 00:04:35.997 see several things. One we had built a 00:04:36.080 --> 00:04:38.797 full new interface across their entire 00:04:38.880 --> 00:04:40.877 enterprise and did a complete AI 00:04:40.960 --> 00:04:43.597 transformation in real time with the 00:04:43.680 --> 00:04:46.717 customer. That was awesome. But number 00:04:46.800 --> 00:04:50.317 two was this. The customer said, "Wow, 00:04:50.400 --> 00:04:53.117 what I see happening right now is that 00:04:53.200 --> 00:04:56.317 you are really unleashing for me trapped 00:04:56.400 --> 00:04:59.117 value in my system that I knew was 00:04:59.200 --> 00:05:01.757 there, locked in the metadata, locked in 00:05:01.840 --> 00:05:04.477 my systems. And for the first time, for 00:05:04.560 --> 00:05:06.957 the first time, for the first time, they 00:05:07.040 --> 00:05:10.717 saw that TR value coming into real value 00:05:10.800 --> 00:05:13.117 for their company. That's when we 00:05:13.200 --> 00:05:15.997 realized we could say, "Hey, AI, meet 00:05:16.080 --> 00:05:18.317 this number one CRM, Salesforce, and 00:05:18.400 --> 00:05:21.917 unlock this trap value from anywhere." 00:05:22.000 --> 00:05:25.117 Now, I want to just tell you, we are 00:05:25.200 --> 00:05:28.797 here to do many things with you. Now, 00:05:28.880 --> 00:05:32.957 one of the things you're going to see is that when we get into this incredible 00:05:33.040 --> 00:05:35.517 platform for our trailblazers, do we 00:05:35.600 --> 00:05:37.037 have any trailblazers in the audience 00:05:37.120 --> 00:05:41.037 today? Got a couple of them here. 00:05:41.120 --> 00:05:43.517 for our trailblazers. This is the most 00:05:43.600 --> 00:05:45.437 empowering piece of technology we've 00:05:45.520 --> 00:05:48.477 seen. It it really is becomes a partner 00:05:48.560 --> 00:05:53.677 for you. It becomes a partner in helping you to execute the next generation of 00:05:53.760 --> 00:05:56.717 your enterprise. And these demonstrations that you're going to see 00:05:56.800 --> 00:05:59.197 are unlike anything we have ever 00:05:59.280 --> 00:06:03.037 demonstrated at Dreamforce before. 00:06:03.120 --> 00:06:06.077 Now, as you know, we are here to excite 00:06:06.160 --> 00:06:09.437 you. We are here to motivate you. We are 00:06:09.520 --> 00:06:12.157 here to inspire you, but mostly we are 00:06:12.240 --> 00:06:14.477 here to do what? 00:06:14.560 --> 00:06:16.717 >> Thank you. Thanks to each and every one 00:06:16.800 --> 00:06:19.357 of you for what you do for us every 00:06:19.440 --> 00:06:22.477 single day. We are so grateful to you 00:06:22.560 --> 00:06:27.437 for what you do for us. We know that you have a choice in vendors and we know 00:06:27.520 --> 00:06:31.117 that you have a choice in where you have to put your time and to come here to 00:06:31.200 --> 00:06:35.597 this show and spend time with us, it's very meaningful to us. So, thanks for 00:06:35.680 --> 00:06:39.757 being a great customer. Thank you for coming to San Francisco and thank you 00:06:39.840 --> 00:06:45.500 for coming to this incredible dream force. [applause] 00:06:46.480 --> 00:06:49.517 Now, [cheering] [applause] 00:06:49.600 --> 00:06:52.157 20 years of these trailblazers. It's 00:06:52.240 --> 00:06:54.717 been 20 years of these trailblazers. 23 00:06:54.800 --> 00:06:56.717 million trailblazers 00:06:56.800 --> 00:07:00.237 all over the world. 90 countries, 700 00:07:00.320 --> 00:07:02.557 community groups. I saw Steve Mo got an 00:07:02.640 --> 00:07:04.877 amazing blue blazer. Where are you? Got 00:07:04.960 --> 00:07:07.677 your golden blazer. Stand up, Steve. 00:07:07.760 --> 00:07:11.037 Here's Steve. Great job. 00:07:11.120 --> 00:07:15.117 >> Yeah. [applause] How long have you been a trailblazer now? 00:07:15.200 --> 00:07:17.917 >> Uh, I celebrated my Salesforce birthday 00:07:18.000 --> 00:07:20.397 the day that my first user ID was 00:07:20.480 --> 00:07:25.197 created uh in August of 2003. >> Steve, we could not be more proud of you 00:07:25.280 --> 00:07:28.557 and how you have lit up the whole community and you just guide us 00:07:28.640 --> 00:07:32.157 everywhere all over the world. Thank you for being such a great partner with 00:07:32.240 --> 00:07:36.877 Salesforce. Great job, Steve. >> [applause] 00:07:36.960 --> 00:07:38.797 >> incredible. 00:07:38.880 --> 00:07:41.437 And Steve represents each of those 23 00:07:41.520 --> 00:07:44.237 million trailblazers all over the world. 00:07:44.320 --> 00:07:49.117 You know, um it's going to be an amazing show with all these trailblazers. And as 00:07:49.200 --> 00:07:53.037 I said, I think the technology that you're going to see is going to really 00:07:53.120 --> 00:07:56.797 take all you guys to another level. But listen, 00:07:56.880 --> 00:07:58.797 listen, this is the biggest and most 00:07:58.880 --> 00:08:01.117 important Dream Force ever. And we've 00:08:01.200 --> 00:08:04.077 got all the greatest players here. We've 00:08:04.160 --> 00:08:09.357 got all the most incredible people from all over the world. You know that Daario 00:08:09.440 --> 00:08:13.117 is going to be in the keynote in a little bit. We've got Jensen is going to 00:08:13.200 --> 00:08:16.237 be here. We've got Sam speaking here 00:08:16.320 --> 00:08:18.317 later. Tony and Robin. We have all of 00:08:18.400 --> 00:08:21.197 our friends here. Isn't it amazing? 00:08:21.280 --> 00:08:25.357 And one more thing, we have 1600 00:08:25.440 --> 00:08:28.317 sessions for you. One really critical 00:08:28.400 --> 00:08:30.797 point about these sessions. We expect 00:08:30.880 --> 00:08:34.317 you to go to each and every one of them. 00:08:34.400 --> 00:08:37.357 We put a lot of work into them. 1,600. 00:08:37.440 --> 00:08:41.997 Let's do that. Okay. Tomorrow night. How was Gwen Stefani? 00:08:42.080 --> 00:08:46.877 Was that awesome? [cheering] [applause] Yeah. Well, we also have 00:08:46.960 --> 00:08:51.597 Usher coming as well. That's going to be awesome. [cheering] 00:08:51.680 --> 00:08:53.517 And here's one more thing. We're going 00:08:53.600 --> 00:08:56.317 to be giving another another uh 00:08:56.400 --> 00:08:59.437 incredible $10 million to the UCSF 00:08:59.520 --> 00:09:01.197 Children's Hospitals tomorrow night. 00:09:01.280 --> 00:09:04.957 You've now raised a total of $130 million 00:09:05.040 --> 00:09:07.507 through that concert every year 00:09:07.590 --> 00:09:09.757 [applause] for this hospital. Amazing 00:09:09.840 --> 00:09:12.717 what you are doing. You already know we 00:09:12.800 --> 00:09:17.197 so strongly believe that business is the greatest platform for change. You can 00:09:17.280 --> 00:09:20.717 see what we've done. About a billion dollars of grants since we started the 00:09:20.800 --> 00:09:22.797 company. 11 million hours of 00:09:22.880 --> 00:09:26.157 volunteerism, 65,000 nonprofits and 00:09:26.240 --> 00:09:28.477 NOS's run on our service for free. And 00:09:28.560 --> 00:09:31.357 this is where I get to say this. 00:09:31.440 --> 00:09:33.997 If you are with a nonprofit or NGO and 00:09:34.080 --> 00:09:36.317 you are here at the conference, will you 00:09:36.400 --> 00:09:39.597 stand up and be recognized, please? 00:09:39.680 --> 00:09:41.700 [applause] 00:09:44.270 --> 00:09:47.757 [applause] Amazing. And this is the opportunity for 00:09:47.840 --> 00:09:50.397 our commercial customers to realize that 00:09:50.480 --> 00:09:54.877 nonprofits and NOS's do not have as many resources as our commercial customers. 00:09:54.960 --> 00:09:57.357 Please support them and help them. And 00:09:57.440 --> 00:09:59.037 not only are we giving back at this 00:09:59.120 --> 00:10:02.637 scale, but one more thing, we are also 00:10:02.720 --> 00:10:05.517 deeply committed to San Francisco. Now, 00:10:05.600 --> 00:10:08.397 with $156 million given for our public 00:10:08.480 --> 00:10:12.557 schools, $130 million to our hospitals, 00:10:12.640 --> 00:10:14.957 we have done $1.7 million hours of 00:10:15.040 --> 00:10:17.997 volunteerism here in San Francisco and 00:10:18.080 --> 00:10:21.517 Oakland. And we support 4,000 local 00:10:21.600 --> 00:10:25.597 NOS's. We've even given $13 million to our local police force to keep all of 00:10:25.680 --> 00:10:28.157 you safe. But we believe so strongly 00:10:28.240 --> 00:10:30.637 through this kind of $300 million in 00:10:30.720 --> 00:10:33.117 alltime giving that we have to give back 00:10:33.200 --> 00:10:35.517 to the communities that have given so 00:10:35.600 --> 00:10:39.037 much to us. One more thing, we're also 00:10:39.120 --> 00:10:41.997 deeply committed to America as well. We 00:10:42.080 --> 00:10:44.877 now run 15 of the 15 cabinet agencies. 00:10:44.960 --> 00:10:47.997 50 out of 50 states also now run on 00:10:48.080 --> 00:10:51.757 Salesforce. All built on 00:10:51.840 --> 00:10:56.317 our core values. Our core values of trust. The trust we 00:10:56.400 --> 00:11:01.437 have with all those trailblazers, their success is our highest priority. 00:11:01.520 --> 00:11:04.877 The innovation you'll see here at the show that we've been delivering day in 00:11:04.960 --> 00:11:08.077 and day out for 27 years. The equality 00:11:08.160 --> 00:11:10.237 of every trailblazer. We so strongly 00:11:10.320 --> 00:11:12.477 believe in that. And the sustainability 00:11:12.560 --> 00:11:15.277 of our world, creating a net zero 00:11:15.360 --> 00:11:18.397 company. And that is why we have been 00:11:18.480 --> 00:11:21.197 influenced now as one of the most 00:11:21.280 --> 00:11:23.117 ethical companies in the world by 00:11:23.200 --> 00:11:26.477 ethosphere 17 times. Probably one of the 00:11:26.560 --> 00:11:28.797 most meaningful recognitions that we 00:11:28.880 --> 00:11:31.757 have received. Thank you so much. And it 00:11:31.840 --> 00:11:33.837 has delivered the largest and most 00:11:33.920 --> 00:11:37.357 trusted enterprise software company in 00:11:37.440 --> 00:11:40.077 the world. an incredible slide as we 00:11:40.160 --> 00:11:45.597 slide into these, you know, very high ranks of these amazing companies. I 00:11:45.680 --> 00:11:49.277 guess you could say some people said, "Well, is salesforce slowing?" I said, 00:11:49.360 --> 00:11:51.997 "Well, actually, I don't know if you noticed, 00:11:52.080 --> 00:11:54.157 we spent 30, three years in the 30 00:11:54.240 --> 00:11:57.437 billions in revenue. We spent just two 00:11:57.520 --> 00:12:00.157 years now in the 40 billions in revenue. 00:12:00.240 --> 00:12:03.437 And next year, we're entering into the 50 billions in revenue." Looks pretty 00:12:03.520 --> 00:12:05.117 good to me, actually. The chart, not 00:12:05.200 --> 00:12:11.040 bad. Not a horrible chart. >> [applause] 00:12:11.280 --> 00:12:14.637 >> Thank you. And 27 years of amazing 00:12:14.720 --> 00:12:16.717 innovation inspired by all of you, 00:12:16.800 --> 00:12:19.517 especially our trailblazers. Incredible 00:12:19.600 --> 00:12:22.637 what you have been doing for us. 00:12:22.720 --> 00:12:27.517 And that in that innovation, it's organic, it's inorganic. And let me also 00:12:27.600 --> 00:12:31.917 say this, it's also these incredible companies in 00:12:32.000 --> 00:12:35.917 San Francisco that we've kind of become part of our Ohana. And we want to 00:12:36.000 --> 00:12:40.877 welcome starting today Finn, now part of Agent Force, the highest performing 00:12:40.960 --> 00:12:44.877 customer agent in the world. Amazing company. Anybody here from Finn? Stand 00:12:44.960 --> 00:12:48.557 up. If you were Finn, would you and be recognized? Oh, we have our Finn team 00:12:48.640 --> 00:12:53.117 right over here. Congratulations and welcome to Dreamforce. Great to see you, 00:12:53.200 --> 00:12:55.437 Owen. Fantastic. 00:12:55.520 --> 00:12:57.917 Okay, look, it's been 10 years of 00:12:58.000 --> 00:13:01.677 pioneering AI here in the enterprise. 00:13:01.760 --> 00:13:03.357 You have all been going through this 00:13:03.440 --> 00:13:06.077 with us. It's been an amazing journey. 00:13:06.160 --> 00:13:10.477 There's no question about it. And then we've been hearing all this 00:13:10.560 --> 00:13:14.557 kind of crazy nonsense about the SAS apocalypse, especially over the last six 00:13:14.640 --> 00:13:19.837 months. Hasn't it been wild? But I think that we realize that SAS apocalypse, but 00:13:19.920 --> 00:13:23.037 it's not about the end of software, but it may be about the end of software that 00:13:23.120 --> 00:13:26.557 makes humans do all the work. And I think you're going to see that 00:13:26.640 --> 00:13:29.357 especially at the show. Yeah. It's been 00:13:29.440 --> 00:13:31.197 incredible to watch the success of 00:13:31.280 --> 00:13:33.997 Salesforce this year, the growth, the 00:13:34.080 --> 00:13:36.397 capability of our customers. In our 00:13:36.480 --> 00:13:41.437 second quarter, we just delivered 46.4 billion in revenue guidance, delivered 00:13:41.520 --> 00:13:43.357 another billion dollars in free cash 00:13:43.440 --> 00:13:47.117 flow, 14% CRPO growth. It was awesome. 00:13:47.200 --> 00:13:49.677 Our lowest customer attrition ever, our 00:13:49.760 --> 00:13:53.037 longest customer contracts ever. And 00:13:53.120 --> 00:13:56.317 it's all driven by the deep commitment 00:13:56.400 --> 00:14:00.317 that we have at Salesforce to do this to 00:14:00.400 --> 00:14:03.437 help you connect with your customers in 00:14:03.520 --> 00:14:07.037 a whole new way. How do we do that? And 00:14:07.120 --> 00:14:09.917 now as you start to begin to see the 00:14:10.000 --> 00:14:12.317 technology that we're about to reveal, 00:14:12.400 --> 00:14:14.877 there's this fundamental question. And 00:14:14.960 --> 00:14:17.597 the question is this. How are we 00:14:17.680 --> 00:14:19.997 unlocking this trap value across every 00:14:20.080 --> 00:14:23.597 single app? Now, at Salesforce, we are 00:14:23.680 --> 00:14:25.997 starting to do this. It's been amazing. 00:14:26.080 --> 00:14:28.317 We already have 7,000 users on 00:14:28.400 --> 00:14:30.637 CloudForce. So, while you're at the 00:14:30.720 --> 00:14:33.357 show, take our Salesforce employees 00:14:33.440 --> 00:14:36.157 aside and say, "Show me how you're 00:14:36.240 --> 00:14:40.637 running Salesforce." You'll see the the Slack bots that we 00:14:40.720 --> 00:14:43.037 have running and the co-workers that we 00:14:43.120 --> 00:14:44.877 have running in Lightning and that we 00:14:44.960 --> 00:14:48.157 generated $500 million last quarter in 00:14:48.240 --> 00:14:50.957 pipeline. you incredible with our new 00:14:51.040 --> 00:14:54.237 Hunter and Piper agents, but we're we 00:14:54.320 --> 00:14:57.757 resolve 5 million service conversations 00:14:57.840 --> 00:15:01.117 with Casey on help.salesforce.com. 00:15:01.200 --> 00:15:03.197 We're being the change that we want to 00:15:03.280 --> 00:15:05.837 see with you. We believe that every 00:15:05.920 --> 00:15:08.797 company can become an agentic enterprise 00:15:08.880 --> 00:15:10.797 and we're going to show you the best way 00:15:10.880 --> 00:15:13.677 to do it by doing it ourselves. It's 00:15:13.760 --> 00:15:16.317 been awesome for us. And as I've gone 00:15:16.400 --> 00:15:19.437 around the world, I see it in all of 00:15:19.520 --> 00:15:21.997 you. I see it in your eyes, your 00:15:22.080 --> 00:15:25.037 inspirations, your ideas. I see these 00:15:25.120 --> 00:15:27.677 companies changing and transforming in 00:15:27.760 --> 00:15:30.237 ways I could have never imagined. 00:15:30.320 --> 00:15:35.037 No. AI has opened a door that's never been opened before. How many of you in 00:15:35.120 --> 00:15:36.877 San Francisco while you've been here 00:15:36.960 --> 00:15:39.757 have already jumped into a Whimo? 00:15:39.840 --> 00:15:42.317 Anybody here jump in a Whimo? Not too 00:15:42.400 --> 00:15:45.117 many. Well, you might want to try it. 00:15:45.200 --> 00:15:47.597 It's kind of an amazing experience. It's 00:15:47.680 --> 00:15:51.117 an autonomous vehicle driven by AI. 00:15:51.200 --> 00:15:55.117 And one of the things about it is it's kind of a metaphor in many ways. I told 00:15:55.200 --> 00:15:57.837 you about my trip to Europe. Well, when 00:15:57.920 --> 00:16:00.717 I was in Europe for two months, I didn't 00:16:00.800 --> 00:16:05.757 see a single autonomous vehicle. That was kind of a metaphor to me. Well, we 00:16:05.840 --> 00:16:09.917 might be living in it here. Or if you go to Shanghai, maybe it's AI on steroids 00:16:10.000 --> 00:16:11.437 right now. 00:16:11.520 --> 00:16:14.717 But when I went to Europe, I didn't see 00:16:14.800 --> 00:16:17.277 that same kind of transformation 00:16:17.360 --> 00:16:21.597 that same eye kind of same uh AI global 00:16:21.680 --> 00:16:26.637 you know global I would say unbalanced capability 00:16:26.720 --> 00:16:31.277 you know where some countries have more AI than others you know this is a very 00:16:31.360 --> 00:16:32.957 real thing but it's also true in our 00:16:33.040 --> 00:16:35.677 customers too when I go to visit all of 00:16:35.760 --> 00:16:38.717 you and I just spent my time in with 00:16:38.800 --> 00:16:40.957 hundreds of you that probably what I 00:16:41.040 --> 00:16:44.157 love doing more than anything else. What 00:16:44.240 --> 00:16:48.797 I saw was a lot of unevenness when it comes to AI. 00:16:48.880 --> 00:16:51.117 So that idea 00:16:51.200 --> 00:16:54.557 is that when we start to look at what AI 00:16:54.640 --> 00:16:58.397 can do, yes, the door is opening but not 00:16:58.480 --> 00:17:01.037 everyone has gone through it yet. In 00:17:01.120 --> 00:17:06.077 many cases, some of our customers are kind of stuck. They're kind of stuck in 00:17:06.160 --> 00:17:09.837 the old world. Maybe they're even using chat GPT or claude co-work during the 00:17:09.920 --> 00:17:13.917 day at home, but when they get to their businesses and they get to their 00:17:14.000 --> 00:17:16.557 enterprises, they still don't see that 00:17:16.640 --> 00:17:18.237 enterprise transformation. Do you know 00:17:18.320 --> 00:17:21.357 what I'm saying? And I think we have to 00:17:21.440 --> 00:17:25.677 do more to help you accelerate that transformation. 00:17:25.760 --> 00:17:27.597 But one of the key parts about that is 00:17:27.680 --> 00:17:30.637 this. Models alone cannot run the 00:17:30.720 --> 00:17:35.357 enterprise. Models alone are not going to show us what's going to what's 00:17:35.440 --> 00:17:38.717 possible. Models also are very probabilistic. Do you know what that 00:17:38.800 --> 00:17:43.357 means? They're probabilistic. Like they kind of know what's going on, but 00:17:43.440 --> 00:17:47.357 they're not grounded in a single set of truth like your traditional Salesforce 00:17:47.440 --> 00:17:51.277 apps. Oh, I have a friend back home and 00:17:51.360 --> 00:17:56.397 they've built this amazing app on Claude Co-work. And every time he shows me the 00:17:56.480 --> 00:18:00.477 app, he goes, "Well, this is this amazing app, but this number, I know 00:18:00.560 --> 00:18:04.797 it's wrong every time. I know it's not exactly the right number." I said that's 00:18:04.880 --> 00:18:07.277 because it's not grounded in your single 00:18:07.360 --> 00:18:11.117 source of truth. It's not grounded in 00:18:11.200 --> 00:18:15.677 your core data set. And then how can you 00:18:15.760 --> 00:18:18.397 do that? The the idea really is how can 00:18:18.480 --> 00:18:23.037 you bring that probabilistic world, the AI world to the deterministic world. The 00:18:23.120 --> 00:18:26.797 deterministic world is where all that corporate data is, where the single 00:18:26.880 --> 00:18:29.757 source of truth is. That is the question 00:18:29.840 --> 00:18:32.237 that has been on our mind and that is 00:18:32.320 --> 00:18:35.357 the bridge that we want to cross because 00:18:35.440 --> 00:18:38.317 when we look at enterprise intelligence, 00:18:38.400 --> 00:18:40.477 yes, we love these probabilistic AI 00:18:40.560 --> 00:18:42.797 systems, but how do we deliver the 00:18:42.880 --> 00:18:45.437 governance and the security and the 00:18:45.520 --> 00:18:47.997 workflows and the apps and the rules and 00:18:48.080 --> 00:18:51.037 the context all of them? How do you 00:18:51.120 --> 00:18:53.117 bring all the power of the corporate 00:18:53.200 --> 00:18:56.077 system into the AI? And then one more 00:18:56.160 --> 00:18:58.797 thing, how do you then layer in these 00:18:58.880 --> 00:19:03.677 four critical layers? One, how do you deliver the data? Because we all know 00:19:03.760 --> 00:19:05.757 you've got to get your data right to get 00:19:05.840 --> 00:19:09.517 your AI right. Two, how do you take the 00:19:09.600 --> 00:19:13.597 power of the apps which have all the intelligence of the 00:19:13.680 --> 00:19:15.437 business and all of the capability and 00:19:15.520 --> 00:19:18.877 the metadata and the semantics that's 00:19:18.960 --> 00:19:23.757 deep in the analytics layers, the semantic layer. How do we unleash a 00:19:23.840 --> 00:19:27.757 digital workforce with agents like we've been talking about here for the last 00:19:27.840 --> 00:19:30.717 several years? And how can we build a 00:19:30.800 --> 00:19:33.357 radically different interface on all of 00:19:33.440 --> 00:19:38.477 those things? These four layers, data, apps and semantics, agents and 00:19:38.560 --> 00:19:40.317 interface, that is what we want to 00:19:40.400 --> 00:19:43.277 transform right now. And to make that 00:19:43.360 --> 00:19:46.077 happen, to really bring enterprise 00:19:46.160 --> 00:19:49.357 intelligence to run on our core system, 00:19:49.440 --> 00:19:51.677 we have to unify the probabilistic 00:19:51.760 --> 00:19:54.157 intelligence with that deterministic 00:19:54.240 --> 00:19:56.477 intelligence. And the interface and 00:19:56.560 --> 00:19:59.677 agents remain probabilistic. And that is 00:19:59.760 --> 00:20:03.357 great as long as they are grounded 00:20:03.440 --> 00:20:07.197 inside the deterministic data, the 00:20:07.280 --> 00:20:10.797 source of truth of data, the data layer 00:20:10.880 --> 00:20:13.277 and the absent semantics as well where 00:20:13.360 --> 00:20:16.717 you have spent so much time educating 00:20:16.800 --> 00:20:18.237 those applications on who your 00:20:18.320 --> 00:20:22.717 businesses are and how they run. So at 00:20:22.800 --> 00:20:24.717 this show, what we will do and what 00:20:24.800 --> 00:20:26.077 we're going to do over the next 30 00:20:26.160 --> 00:20:29.837 minutes is show you those four layers in 00:20:29.920 --> 00:20:33.437 an incredible new way. Data 360, a layer 00:20:33.520 --> 00:20:36.557 that helps you to integrate, to federate 00:20:36.640 --> 00:20:39.837 and harmonize all of your data. And that 00:20:39.920 --> 00:20:41.917 means connect everything in your 00:20:42.000 --> 00:20:45.117 enterprise together to smooth it out. 00:20:45.200 --> 00:20:49.117 Okay? and then to let it drive the AI 00:20:49.200 --> 00:20:51.997 and two to unleash through a new 00:20:52.080 --> 00:20:54.717 headless version of our applications the 00:20:54.800 --> 00:20:58.077 the fundamental application and semantic 00:20:58.160 --> 00:20:59.597 intelligence 00:20:59.680 --> 00:21:03.357 to drive that intelligence and then let 00:21:03.440 --> 00:21:06.477 the agents and let the interface do what 00:21:06.560 --> 00:21:11.757 it's going to do. When we get to the interface layer, I promise you this. 00:21:11.840 --> 00:21:14.877 When we get to the interface layer, I promise you this. You will see an 00:21:14.960 --> 00:21:19.357 interface unlike anything you have ever seen before. It will transform your 00:21:19.440 --> 00:21:24.077 enterprise. And that is what is exciting. Now, 00:21:24.160 --> 00:21:25.837 people have been saying as I've said 00:21:25.920 --> 00:21:28.797 that to them, how is that possible? How 00:21:28.880 --> 00:21:31.117 is it possible that 00:21:31.200 --> 00:21:33.357 so much could change so quickly at the 00:21:33.440 --> 00:21:36.237 interface layer? Well, for those of you 00:21:36.320 --> 00:21:39.037 who know how Salesforce operates, 00:21:39.120 --> 00:21:43.277 we operate through a metadata platform, you know, when you're working in 00:21:43.360 --> 00:21:46.237 Lightning and you're running Lightning applications and where you're building 00:21:46.320 --> 00:21:50.237 on Salesforce, you're writing in metadata. 00:21:50.320 --> 00:21:54.237 You're writing in the objects and the interfaces and the rules. You're writing 00:21:54.320 --> 00:21:57.117 in the fields and the relationships. 00:21:57.200 --> 00:22:00.237 You're writing in the permissions and the business logic and security and 00:22:00.320 --> 00:22:04.637 analytics. You're writing into the metadata and then it gets decomposed 00:22:04.720 --> 00:22:06.557 into the database. 00:22:06.640 --> 00:22:09.917 It gets pushed down into our database. 00:22:10.000 --> 00:22:12.637 It's not fixed. I loved it when we 00:22:12.720 --> 00:22:17.117 announced headless and everybody thought we somehow had cut the head off of our 00:22:17.200 --> 00:22:19.357 apps. 00:22:19.440 --> 00:22:22.397 There was never any head on the apps. It 00:22:22.480 --> 00:22:25.277 was always in the metadata layer. It's 00:22:25.360 --> 00:22:27.757 just it's hard to explain that to folks 00:22:27.840 --> 00:22:32.397 who are not Salesforce folks. So, it's down in the metadata layer and 00:22:32.480 --> 00:22:34.637 then it's been recomposed 00:22:34.720 --> 00:22:38.717 into Safari or Chrome. It's been 00:22:38.800 --> 00:22:42.637 recomposed into the browsers 00:22:42.720 --> 00:22:45.597 or into iOS. 00:22:45.680 --> 00:22:47.917 And now it's going to get recomposed 00:22:48.000 --> 00:22:50.877 into these AI interfaces. 00:22:50.960 --> 00:22:53.997 It gets recomposed into 00:22:54.080 --> 00:22:57.517 co-work. It gets recomposed into Slack. 00:22:57.600 --> 00:22:59.917 it gets recomposed 00:23:00.000 --> 00:23:02.237 into lightning. 00:23:02.320 --> 00:23:06.477 So that is what becomes really dramatic. 00:23:06.560 --> 00:23:09.117 It's an interface revolution. 00:23:09.200 --> 00:23:10.637 But we've seen a lot of interface 00:23:10.720 --> 00:23:14.237 revolutions. We went from DOSs to gueies 00:23:14.320 --> 00:23:18.877 and we went from guies to web and we went from web to mobile. And today 00:23:18.960 --> 00:23:20.477 you're going to see and I bet a lot of 00:23:20.560 --> 00:23:22.797 you have not yet seen this. You're going 00:23:22.880 --> 00:23:26.957 to see AI interfaces that are dynamic 00:23:27.040 --> 00:23:30.637 and intelligent that are composable 00:23:30.720 --> 00:23:35.277 and alive and that can work with you in the 00:23:35.360 --> 00:23:37.517 fundamental administration of the 00:23:37.600 --> 00:23:40.077 applications can work with you in 00:23:40.160 --> 00:23:42.877 building the applications and work with 00:23:42.960 --> 00:23:45.677 you in operating the applications 00:23:45.760 --> 00:23:49.917 because the interface itself is alive. 00:23:50.000 --> 00:23:52.877 Some people say the interface is living. 00:23:52.960 --> 00:23:56.637 It's really interesting. I'm going to let you determine what you think about 00:23:56.720 --> 00:24:00.637 that interface. Now, to make all this happen, the first 00:24:00.720 --> 00:24:03.277 thing we had to do is write a layer that 00:24:03.360 --> 00:24:05.277 would empower all that. We knew we 00:24:05.360 --> 00:24:08.077 wanted the dynamism. We knew we wanted 00:24:08.160 --> 00:24:10.797 the intelligence. We knew that we wanted 00:24:10.880 --> 00:24:13.517 to deep go down into that metadata and 00:24:13.600 --> 00:24:15.597 pull it up. We knew that it had to be 00:24:15.680 --> 00:24:19.597 secure and governed. And one more thing, 00:24:19.680 --> 00:24:24.797 we knew that it had to have zero data retention. 00:24:24.880 --> 00:24:29.037 Now, three years ago we were here, we talked about zero data retention. That 00:24:29.120 --> 00:24:33.437 means this. When you're working in Salesforce apps 00:24:33.520 --> 00:24:36.477 and when you're working on our platforms, 00:24:36.560 --> 00:24:39.517 your data is your data. It does not go 00:24:39.600 --> 00:24:42.637 in the models. We've audited it. We've 00:24:42.720 --> 00:24:45.677 tested it. We've tried it. Regardless of 00:24:45.760 --> 00:24:48.717 what you've heard on media or from other 00:24:48.800 --> 00:24:51.677 vendors, let me assure you that 00:24:51.760 --> 00:24:54.317 Salesforce products are built with zero 00:24:54.400 --> 00:24:57.597 data retention, tested over and over 00:24:57.680 --> 00:25:01.197 again by our security teams. Your data 00:25:01.280 --> 00:25:04.557 is your data. You're not training any 00:25:04.640 --> 00:25:07.117 other model when you're using our 00:25:07.200 --> 00:25:09.037 products. 00:25:09.120 --> 00:25:12.397 This is extremely important having ZDR 00:25:12.480 --> 00:25:15.277 built in. And then when you put it all 00:25:15.360 --> 00:25:17.917 together, when you put all those things 00:25:18.000 --> 00:25:21.357 together, you get AI force. You get 00:25:21.440 --> 00:25:23.917 those capabilities and you get this live 00:25:24.000 --> 00:25:26.957 interface that entrops the the value. 00:25:27.040 --> 00:25:28.797 And then we're going to deliver for you 00:25:28.880 --> 00:25:32.477 AI force in many forms. 00:25:32.560 --> 00:25:34.157 If you're a co-work user, you're going 00:25:34.240 --> 00:25:37.437 to get Cloud Force. If you are a Slack 00:25:37.520 --> 00:25:39.997 user, you're going to get Slack Force. 00:25:40.080 --> 00:25:44.157 If you're a Lightning user, you're going to get the new co-orker. And there will 00:25:44.240 --> 00:25:46.957 be many others too. And we will also 00:25:47.040 --> 00:25:49.917 deliver an SDK so you can build your own 00:25:50.000 --> 00:25:53.517 AI force applications as well. This is 00:25:53.600 --> 00:25:58.317 really the most exciting thing I have ever seen for Salesforce because we have 00:25:58.400 --> 00:26:02.557 been talking about the data layer for a long time. We have been talking about 00:26:02.640 --> 00:26:06.877 the applications and semantic layer for a long time and we have been talking 00:26:06.960 --> 00:26:08.797 about now the agentic layer for three 00:26:08.880 --> 00:26:11.917 years. And now for the first time we're 00:26:12.000 --> 00:26:14.077 talking about this 00:26:14.160 --> 00:26:18.877 a live interface on Salesforce unlocking 00:26:18.960 --> 00:26:23.037 this trap value finding the patterns 00:26:23.120 --> 00:26:26.157 across all your data getting answers in 00:26:26.240 --> 00:26:29.757 seconds not days and now anyone can get 00:26:29.840 --> 00:26:33.597 that value from Salesforce. 00:26:33.680 --> 00:26:36.797 That is the power of AI force. And while 00:26:36.880 --> 00:26:41.117 you might not have seen this from other vendors yet, I assure you, you're about 00:26:41.200 --> 00:26:43.277 to see something that I am sure that 00:26:43.360 --> 00:26:46.557 will get repeated over and over again 00:26:46.640 --> 00:26:48.957 throughout our whole industry. 00:26:49.040 --> 00:26:51.837 Just like the trailblazers have said in 00:26:51.920 --> 00:26:54.077 this conference now for almost three 00:26:54.160 --> 00:26:57.357 decades, I'm confident you're will see 00:26:57.440 --> 00:27:00.957 this pattern repeat everywhere else. 00:27:01.040 --> 00:27:03.357 We saw Steve Mo. We saw how incredible 00:27:03.440 --> 00:27:05.997 our trailblazers are. They are going to 00:27:06.080 --> 00:27:09.197 be even more incredible with AI force. 00:27:09.280 --> 00:27:11.277 They are going to be even more powerful 00:27:11.360 --> 00:27:13.837 to administer, develop, and operate 00:27:13.920 --> 00:27:16.797 these systems across all of these 00:27:16.880 --> 00:27:20.557 layers. It is really awesome. And you're 00:27:20.640 --> 00:27:23.117 going to see the demo and pay attention. 00:27:23.200 --> 00:27:27.197 It's going to be really incredible. 00:27:27.280 --> 00:27:30.877 Now, we've talked about the vision of 00:27:30.960 --> 00:27:34.317 lighting up the data, making sure, 00:27:34.400 --> 00:27:37.037 excuse me, making sure your data is 00:27:37.120 --> 00:27:40.717 ready for you. And two, 00:27:40.800 --> 00:27:43.357 making sure all of our apps, which were 00:27:43.440 --> 00:27:48.317 always built this way, always built with metadata first, so that this moment 00:27:48.400 --> 00:27:50.317 would be a moment they could take 00:27:50.400 --> 00:27:53.597 advantage of, are also ready for you. 00:27:53.680 --> 00:27:57.277 and three the agentic layer as well so 00:27:57.360 --> 00:28:00.157 that it can really deliver that value. 00:28:00.240 --> 00:28:04.157 Now I know many of you are already starting to use these incredible agents. 00:28:04.240 --> 00:28:08.477 How many of you have been on salesforce.com or informatica.com or 00:28:08.560 --> 00:28:10.877 already using Piper by the way this 00:28:10.960 --> 00:28:13.517 qualification agent quite a few hands. 00:28:13.600 --> 00:28:18.077 It is amazing. You know you're talking to Piper. We're going to demo it in a 00:28:18.160 --> 00:28:20.157 second. You know, it's helping to 00:28:20.240 --> 00:28:22.237 qualify your prospects and your 00:28:22.320 --> 00:28:25.117 customers. Hunter Hunter went out and 00:28:25.200 --> 00:28:27.597 generated $500 million of pipeline for 00:28:27.680 --> 00:28:29.997 me last quarter. It was kind of amazing 00:28:30.080 --> 00:28:33.757 what p what Hunter did. Casey Casey 00:28:33.840 --> 00:28:36.637 answered five million customer service 00:28:36.720 --> 00:28:39.997 issues for me u so far since I launched 00:28:40.080 --> 00:28:42.957 it about 18 months ago. And Paige is 00:28:43.040 --> 00:28:46.557 doing our ITSM work and HR capabilities. 00:28:46.640 --> 00:28:51.037 And Marshall is doing this incredible work as well in the supply chain. And 00:28:51.120 --> 00:28:54.877 now we have Finn, which is the number one customer service agent. We're even 00:28:54.960 --> 00:28:59.757 using that on help.salesforce.com already. It's incredible what Finn is. 00:28:59.840 --> 00:29:04.157 And we got that running, I think, in about 12 days at Salesforce. It's an 00:29:04.240 --> 00:29:05.997 incredible capability that you can go 00:29:06.080 --> 00:29:09.117 super fast with. that idea that you have 00:29:09.200 --> 00:29:11.837 those three layers data apps and 00:29:11.920 --> 00:29:15.277 semantics and agents and then add the 00:29:15.360 --> 00:29:18.077 interface on top. Adding the interface 00:29:18.160 --> 00:29:23.357 on top means that everything is going to change. So one of the things I noticed 00:29:23.440 --> 00:29:28.077 when I was with all the customers for the last two months and it was pretty 00:29:28.160 --> 00:29:32.237 incredible being there with everybody but the applications kind of looked 00:29:32.320 --> 00:29:34.797 mostly the same that they've looked like 00:29:34.880 --> 00:29:39.757 for the last few years. And I would say to the CEOs and CIOS and cos of these 00:29:39.840 --> 00:29:43.277 companies, do you feel like you've gone through an enterprise transformation? 00:29:43.360 --> 00:29:45.197 Well, we've got this pilot going or we 00:29:45.280 --> 00:29:47.677 tried this or we did that. I think when 00:29:47.760 --> 00:29:50.477 you put this interface on, everyone will 00:29:50.560 --> 00:29:55.277 see that their systems have now changed. 00:29:55.360 --> 00:29:58.557 Incredible. Okay, so let's take a look at cloud 00:29:58.640 --> 00:30:01.037 force. This is Salesforce and Claude. 00:30:01.120 --> 00:30:02.877 It's the number one AI meets the number 00:30:02.960 --> 00:30:06.157 one CRM. It is that live interface built 00:30:06.240 --> 00:30:09.037 around you. If you are a co-work user, 00:30:09.120 --> 00:30:11.997 you are going to love this platform. We 00:30:12.080 --> 00:30:16.797 use it at Salesforce. We use it aggressively. We turned it over to our 00:30:16.880 --> 00:30:20.317 operating unit leaders several months ago. They have been running their 00:30:20.400 --> 00:30:24.797 businesses. When we were doing the focus group for this room, I was sitting next 00:30:24.880 --> 00:30:28.077 to Miguel Milano, our new chief operating officer. Miguel, are you in 00:30:28.160 --> 00:30:32.797 the room? Where? Stand up. Here's Miguel Milano, our new COO. [applause] 00:30:32.880 --> 00:30:34.877 Congratulations, 00:30:34.960 --> 00:30:38.637 Miguel. I was sitting next to Miguel and 00:30:38.720 --> 00:30:41.037 he was using Cloud Force to run 00:30:41.120 --> 00:30:43.357 Salesforce. It was incredible. And he 00:30:43.440 --> 00:30:45.757 was also using Slack at the same time. 00:30:45.840 --> 00:30:50.077 It was hard to believe. Now, for for those of you who use Slack, how many 00:30:50.160 --> 00:30:51.757 Slack users do we have here? Raise your 00:30:51.840 --> 00:30:53.997 hands. Oh, quite a few. Oh, I'm 00:30:54.080 --> 00:30:57.117 surprised. Well, Slack is where AI 00:30:57.200 --> 00:31:01.277 works. It's pretty awesome. I mean, we bought this company six years ago. We 00:31:01.360 --> 00:31:03.277 have invested a ton in this company, 00:31:03.360 --> 00:31:05.837 transformed it. It's done amazing. It's 00:31:05.920 --> 00:31:09.037 become our very fastest growing product. 00:31:09.120 --> 00:31:12.877 So many AI companies here in the valley, like within a mile or two of this 00:31:12.960 --> 00:31:15.917 building, all run on Slack. It's 00:31:16.000 --> 00:31:18.077 awesome. But one of the things though 00:31:18.160 --> 00:31:20.557 about Slack now that you have is Slack 00:31:20.640 --> 00:31:23.997 Force. So that same user interface that 00:31:24.080 --> 00:31:27.597 is running from AI Force in Claw Force 00:31:27.680 --> 00:31:32.397 is also now running in Slack. And you're going to see that at the show. And for 00:31:32.480 --> 00:31:36.317 those of you who are coders or who are using coding agents in your businesses, 00:31:36.400 --> 00:31:38.637 did you know now you can code inside 00:31:38.720 --> 00:31:41.437 Slack, you know, coding has traditional 00:31:41.520 --> 00:31:44.557 been a single player sort board? It's a 00:31:44.640 --> 00:31:48.717 single player sport, but now it becomes a multiplayer sport. And you can write, 00:31:48.800 --> 00:31:50.957 review, and ship code together with 00:31:51.040 --> 00:31:54.077 agents. And all of Salesforce is 00:31:54.160 --> 00:31:57.117 available inside Slack with Slack CRM. 00:31:57.200 --> 00:32:01.357 So you can use Slack to run Salesforce 00:32:01.440 --> 00:32:05.917 and many of our customers are already using Slackbot millions every single 00:32:06.000 --> 00:32:09.517 week where they're reading across their DMs, they're reading across their 00:32:09.600 --> 00:32:11.437 channels, they're reading across the 00:32:11.520 --> 00:32:13.597 whole data set and letting Slackbot 00:32:13.680 --> 00:32:17.197 provide the AI for the enterprise. That 00:32:17.280 --> 00:32:20.237 is why Slack has become Salesforce's 00:32:20.320 --> 00:32:24.717 fastest growing product. Okay. And there's one more piece of this for those 00:32:24.800 --> 00:32:28.877 of you are in Lightning. Anybody here use Lightning by any chance? Okay, we 00:32:28.960 --> 00:32:31.597 have a few Lightning users out there. 00:32:31.680 --> 00:32:33.757 Now, Agent Force Co-worker is running 00:32:33.840 --> 00:32:36.637 inside Lightning as well. So, now you 00:32:36.720 --> 00:32:39.117 can have that same live interface in 00:32:39.200 --> 00:32:44.077 Lightning. So, if you use Co-work, you've got it. If you have Slack, you've 00:32:44.160 --> 00:32:47.757 got it. If you've got Lightning, you've got it. And I bet by the time we get 00:32:47.840 --> 00:32:50.077 back here a year from now, we'll have 00:32:50.160 --> 00:32:54.077 dozens of live interfaces running on 00:32:54.160 --> 00:32:55.997 Salesforce. We've transformed our 00:32:56.080 --> 00:32:58.557 architecture. Look at this. You can see 00:32:58.640 --> 00:33:01.277 that core data layer with Informatica 00:33:01.360 --> 00:33:04.157 and Muleoft. You can see it with Tableau 00:33:04.240 --> 00:33:06.957 and and how it's working to deliver that 00:33:07.040 --> 00:33:08.957 core system. And then you can see the 00:33:09.040 --> 00:33:11.597 application layer and all the different 00:33:11.680 --> 00:33:13.997 applications are now headless and 00:33:14.080 --> 00:33:18.477 providing that API and that capability 00:33:18.560 --> 00:33:21.677 and the agentic layer as well. and all 00:33:21.760 --> 00:33:26.077 the agents that you need to run your business or build your own agents with 00:33:26.160 --> 00:33:28.397 agent force. Also, 00:33:28.480 --> 00:33:30.717 all of these incredible pieces helping 00:33:30.800 --> 00:33:33.517 to create and empower those trailblazers 00:33:33.600 --> 00:33:36.317 that are so important to us. We want to 00:33:36.400 --> 00:33:37.997 make sure that Trailblazers are 00:33:38.080 --> 00:33:41.197 successful. They've built 12.8 million 00:33:41.280 --> 00:33:44.157 custom enterprise apps. They've done 00:33:44.240 --> 00:33:47.437 countless API AP apex calls and API 00:33:47.520 --> 00:33:51.917 calls. They've built these incredible systems. It's been awesome what the 00:33:52.000 --> 00:33:53.997 Trailblazers have done and this is going 00:33:54.080 --> 00:33:56.317 to elevate them to an incredible new 00:33:56.400 --> 00:33:59.357 place. And we're delivering new versions 00:33:59.440 --> 00:34:01.437 of Salesforce, including our new AI 00:34:01.520 --> 00:34:04.157 Force Max edition, which bundles all of 00:34:04.240 --> 00:34:07.117 this together. So you can have one core 00:34:07.200 --> 00:34:09.677 product that you can acquire that 00:34:09.760 --> 00:34:11.757 delivers all of this functionality to 00:34:11.840 --> 00:34:16.237 you. One product, AI Force Max, with all 00:34:16.320 --> 00:34:20.717 of our functionality built together. So there is no concern. Do you not have 00:34:20.800 --> 00:34:22.717 everything you need to be totally 00:34:22.800 --> 00:34:26.077 successful right now? So please welcome 00:34:26.160 --> 00:34:27.917 to give this incredible demonstration 00:34:28.000 --> 00:34:30.477 our new president of applications and 00:34:30.560 --> 00:34:35.770 marketing, Patrick Stokes. [applause and cheering] 00:34:36.080 --> 00:34:38.957 >> All right. All right. Thank you, Mark. Good 00:34:39.040 --> 00:34:43.757 morning, Dreamforce. It's awesome to be back with all of you. I love doing this 00:34:43.840 --> 00:34:47.517 every year. I hope I get to keep doing it. We'll see here in a moment. So 00:34:47.600 --> 00:34:50.477 listen, six months ago, we held an 00:34:50.560 --> 00:34:52.157 event. It was actually right across the 00:34:52.240 --> 00:34:55.357 street to launch Slackbot. And at that 00:34:55.440 --> 00:34:59.197 event, our co-founder, Parker Harris, you all know Parker. He's sitting right 00:34:59.280 --> 00:35:01.197 over here. 00:35:01.280 --> 00:35:04.477 There he is. [applause] He looked right 00:35:04.560 --> 00:35:07.517 into the camera and he said something a 00:35:07.600 --> 00:35:11.757 little weird. You want to know what he said? I've got 00:35:11.840 --> 00:35:15.597 the clip. Let's actually just watch the clip. 00:35:15.680 --> 00:35:19.437 We are basically saying, "Why should I ever log into Salesforce? I built the 00:35:19.520 --> 00:35:21.197 Lightning UI. I worked really hard on 00:35:21.280 --> 00:35:27.640 it. Why should you ever log into Salesforce again? Maybe you never will." 00:35:29.600 --> 00:35:32.157 Crazy thing to hear, right? Crazy. You 00:35:32.240 --> 00:35:36.717 know, if you're any other software company, that would be a terrifying 00:35:36.800 --> 00:35:40.797 thing to say because other software companies, they think their product is 00:35:40.880 --> 00:35:43.437 the UI. But that's not what we think at 00:35:43.520 --> 00:35:45.437 Salesforce. that Salesforce, our product 00:35:45.520 --> 00:35:48.157 is the trust that all of you, our 00:35:48.240 --> 00:35:51.997 customers put in us to hold your data, 00:35:52.080 --> 00:35:54.637 to hold your workflows, your business 00:35:54.720 --> 00:35:59.357 processes, your permissions, your security rules. That is the Salesforce 00:35:59.440 --> 00:36:01.437 product. And we asked ourselves, what 00:36:01.520 --> 00:36:03.277 would it look like if we could plug that 00:36:03.360 --> 00:36:06.477 product in to a new interface, to an 00:36:06.560 --> 00:36:11.117 entirely new interface and a Gentic interface? And that's exactly what we 00:36:11.200 --> 00:36:13.117 set out to do with our friends from 00:36:13.200 --> 00:36:16.317 Anthropic. Now, here I am inside of 00:36:16.400 --> 00:36:19.117 Claude Co-work and I'm about to show you 00:36:19.200 --> 00:36:21.837 my interface. Everything you are about 00:36:21.920 --> 00:36:27.117 to see is something that I asked Claude to do for me. And before I show it to 00:36:27.200 --> 00:36:30.957 you, I'm going to give you one last warning, which is despite what Parker 00:36:31.040 --> 00:36:33.837 just said, you are going to see just a 00:36:33.920 --> 00:36:35.997 tiny little bit of lightning in here. 00:36:36.080 --> 00:36:42.600 Just bear with me. Okay, here we go. 00:36:51.200 --> 00:36:53.437 Hello, Patrick. Here are your deal 00:36:53.520 --> 00:36:55.997 signals for today. 00:36:56.080 --> 00:36:59.277 >> Okay, buddy. This just in. The quarter 00:36:59.360 --> 00:37:03.597 sits $8.2 million short of your $285 00:37:03.680 --> 00:37:06.157 million target with three weeks left to 00:37:06.240 --> 00:37:07.997 run. 00:37:08.080 --> 00:37:11.037 Northstar needs your attention. $4.8 8 00:37:11.120 --> 00:37:14.317 million 10 days past close and a block 00:37:14.400 --> 00:37:18.877 security review. Those are your signals, pal. Your 00:37:18.960 --> 00:37:21.197 command center has the answers. 00:37:21.280 --> 00:37:22.717 Trailblazers, 00:37:22.800 --> 00:37:29.160 welcome to Dreamforce. Digital Parker out. 00:37:30.610 --> 00:37:32.620 [applause] 00:37:33.680 --> 00:37:35.517 >> All right. Thank you, Parker. Appreciate 00:37:35.600 --> 00:37:38.797 the insight. So, look, this is my 00:37:38.880 --> 00:37:40.557 Salesforce. Like I said, everything that 00:37:40.640 --> 00:37:42.797 you see here is something that I 00:37:42.880 --> 00:37:45.837 specifically asked for and Claude helped 00:37:45.920 --> 00:37:50.797 me bring it together. I can see if I expand this, I can see my pipeline 00:37:50.880 --> 00:37:54.637 coming in from around the world everywhere. I've got a new opportunity 00:37:54.720 --> 00:37:58.797 opening up. I can see all of my service data coming in where my cases are 00:37:58.880 --> 00:38:03.277 landing around the world. So, I can see where my hotspots are. I can even see 00:38:03.360 --> 00:38:06.877 all of my marketing data. People interacting with all of my different 00:38:06.960 --> 00:38:09.197 websites, interacting with Piper on my 00:38:09.280 --> 00:38:11.517 website, signing up for new campaigns, 00:38:11.600 --> 00:38:16.717 interacting with campaigns, all in this live interface. But this is more than 00:38:16.800 --> 00:38:18.397 just an interface to look at data. 00:38:18.480 --> 00:38:20.957 Remember, we're combining this with AI. 00:38:21.040 --> 00:38:23.037 In this case, Parker, who's got a lot of 00:38:23.120 --> 00:38:25.757 insights, right? And Parker reminded me 00:38:25.840 --> 00:38:30.237 right when we started there that I have a problem with Northstar communities. 00:38:30.320 --> 00:38:34.317 and he said, "You should probably take a peek at that." Now, I know Northstar 00:38:34.400 --> 00:38:36.717 happens to be based in San Francisco. 00:38:36.800 --> 00:38:39.037 So, I can click into San Francisco here 00:38:39.120 --> 00:38:41.917 to drill into the pipeline that I have. 00:38:42.000 --> 00:38:45.437 I've got two accounts that have opportunities. I'm going to click into 00:38:45.520 --> 00:38:47.917 my Northstar account here. And there it 00:38:48.000 --> 00:38:51.757 is. There is that security review that 00:38:51.840 --> 00:38:53.517 is blocked. And it's actually kind of 00:38:53.600 --> 00:38:56.237 bad. We've got $4.8 8 million in open 00:38:56.320 --> 00:38:58.797 pipeline that is not going to close 00:38:58.880 --> 00:39:01.597 unless we get this thing moving. Now, I 00:39:01.680 --> 00:39:03.997 wanted a way to let my team know that 00:39:04.080 --> 00:39:06.797 this is unacceptable. And I did that in 00:39:06.880 --> 00:39:08.637 the most Patrick way that I could think 00:39:08.720 --> 00:39:15.400 of, which is I asked Claude to code in a sad trombone. 00:39:16.560 --> 00:39:19.117 And uh that actually sends a real 00:39:19.200 --> 00:39:23.677 activity over to Salesforce. So that logs in this account record so my team 00:39:23.760 --> 00:39:27.757 knows that I'm pissed off. If I wasn't pissed off, I could do something that 00:39:27.840 --> 00:39:32.077 I've always wanted to do, which is blow an air horn 00:39:32.160 --> 00:39:33.837 on the Salesforce stage. I can do this 00:39:33.920 --> 00:39:36.557 as many times as I want. Nobody can stop 00:39:36.640 --> 00:39:39.197 me. 00:39:39.280 --> 00:39:43.837 Okay, but to get real for a second, what do I actually want to do? What I want to 00:39:43.920 --> 00:39:47.597 do is I want to send a Slack message over to my team. I need to get them 00:39:47.680 --> 00:39:50.157 rocking and rolling on this opportunity. 00:39:50.240 --> 00:39:54.637 So, we're going to click into this Slack interface. And I said, "Hey, give me a 00:39:54.720 --> 00:39:59.437 way to have Claude generate, but let me be able to rewrite the uh the message if 00:39:59.520 --> 00:40:03.757 I want to." So, I can do that right here. We can say, "Hey, Dreamforce." It 00:40:03.840 --> 00:40:06.717 helps if you spell it right, although it actually doesn't really matter. God, 00:40:06.800 --> 00:40:08.877 it's hard typing on stage. There we go. 00:40:08.960 --> 00:40:11.997 And then all I have to do is post this over to Slack. And if I get over there 00:40:12.080 --> 00:40:13.517 fast enough, there it was. You saw it 00:40:13.600 --> 00:40:16.637 just pop up. 10:46. There is our message 00:40:16.720 --> 00:40:19.277 right over to Slack. getting our team 00:40:19.360 --> 00:40:21.917 rocking and rolling. Okay, now I bet 00:40:22.000 --> 00:40:24.877 you're probably wondering how this all 00:40:24.960 --> 00:40:27.357 actually works. And let me tell you, so 00:40:27.440 --> 00:40:30.477 it all starts right over here. If we go 00:40:30.560 --> 00:40:33.117 into, excuse me, plugins, you'll see 00:40:33.200 --> 00:40:35.117 we've got this brand new plugin, 00:40:35.200 --> 00:40:38.317 Salesforce for Claude. Now, this plugin 00:40:38.400 --> 00:40:42.797 solves all of the hard problems. Who's heard of MCP servers here? Who knows 00:40:42.880 --> 00:40:46.397 what MCP servers are and how to use them? A lot of hands are going to go 00:40:46.480 --> 00:40:50.877 down, right? They're hard. This is a new technology. Who knows how to uh enable 00:40:50.960 --> 00:40:55.437 zero data retention, right? Not many people who's written skills for Claude, 00:40:55.520 --> 00:40:59.517 probably a few more of you, right? This is hard stuff. And we sat down with our 00:40:59.600 --> 00:41:03.757 friends at Anthropic and said, "What if we could put all of that together into 00:41:03.840 --> 00:41:08.477 one package, one plugin that if you have Claude Enterprise, you can just go in, 00:41:08.560 --> 00:41:12.957 turn it on, and pick the users that you want to give access to." So that is 00:41:13.040 --> 00:41:15.437 exactly what we did. But what about that 00:41:15.520 --> 00:41:18.477 UI? How did I create that UI? Some PM 00:41:18.560 --> 00:41:20.557 didn't create that for me somewhere. 00:41:20.640 --> 00:41:23.597 That is a UI that I personally created 00:41:23.680 --> 00:41:26.317 for myself by just asking. And I'll show 00:41:26.400 --> 00:41:30.637 you that conversation right here. Here is the complete conversation. You can 00:41:30.720 --> 00:41:34.397 see where I started. You get up and running on these interfaces. I'm not 00:41:34.480 --> 00:41:36.877 kidding. in like six to eight minutes. 00:41:36.960 --> 00:41:41.117 And then you have a few days worth of back and forth as you iterate and you 00:41:41.200 --> 00:41:43.517 add all of the silly features like I did 00:41:43.600 --> 00:41:48.317 with Sad Trombones and that awesome 3D Parker that you s that you saw. All of 00:41:48.400 --> 00:41:51.277 that. Look at that. Literally create an avatar of Parker Harris in his lightning 00:41:51.360 --> 00:41:55.437 suit. Now, I had to give it some things, but that is how we do it. Now, the last 00:41:55.520 --> 00:41:57.597 question I want to answer for you is how 00:41:57.680 --> 00:41:59.757 on earth do you get this thing, right? 00:41:59.840 --> 00:42:02.477 Well, we can show you. Now, Mark 00:42:02.560 --> 00:42:07.277 mentioned the uh the pricing and packaging earlier, but this is 00:42:07.360 --> 00:42:10.317 Dreamforce, baby. We don't want you to worry about pricing and packaging. What 00:42:10.400 --> 00:42:15.197 we want you to do is go get your hands on this thing. So, for the time being, 00:42:15.280 --> 00:42:20.157 everything that you just saw is in open beta. Any one of you can go, you jump 00:42:20.240 --> 00:42:23.837 over to the app exchange. I'll show it to you right here, right again, inside 00:42:23.920 --> 00:42:26.477 of Claude. Look for this plugin within 00:42:26.560 --> 00:42:28.397 the app exchange. Fill out the form. 00:42:28.480 --> 00:42:30.877 Give us your org ID and we will turn you 00:42:30.960 --> 00:42:35.597 on today. If you are not here with us at Dreamforce, of course, we've got a trail 00:42:35.680 --> 00:42:38.397 head. I I blew right through the applause, but that's okay. You'll do it 00:42:38.480 --> 00:42:41.917 afterwards. And if you are here with us 00:42:42.000 --> 00:42:44.877 at Dreamforce, I I beg you, get over to 00:42:44.960 --> 00:42:47.517 Moscone West. It's across the street. We 00:42:47.600 --> 00:42:52.317 have AI learning labs. You will get in there. There is an ocean of laptops with 00:42:52.400 --> 00:42:54.317 claw force setup. You can learn how to 00:42:54.400 --> 00:42:56.717 build your own command center and walk 00:42:56.800 --> 00:42:59.997 out of here with your org turned on. So 00:43:00.080 --> 00:43:04.710 that is AI Force. [applause] 00:43:07.200 --> 00:43:11.437 All right. Thank you. So now we have something incredibly special. And to do 00:43:11.520 --> 00:43:14.397 that, I'm going to reintroduce Mr. Mark Benning off. Mark. 00:43:14.480 --> 00:43:18.557 >> All right. Great job, Pat. How about a hand for Patrick who's excited about 00:43:18.640 --> 00:43:22.477 that interface? [applause] That is just the beginning of the 00:43:22.560 --> 00:43:27.037 interface that you're going to see. I think AI Force remains the most exciting 00:43:27.120 --> 00:43:28.877 thing we have ever done at Salesforce. 00:43:28.960 --> 00:43:33.917 And to see this first version of it running on Co-work and Claude, which is 00:43:34.000 --> 00:43:37.277 amazing. I don't know if you saw the cover of Time magazine today, but 00:43:37.360 --> 00:43:39.757 Co-work is also on the cover of Time 00:43:39.840 --> 00:43:44.317 magazine. And here we have the CEO of Enthropic right here, Daario. Hello, 00:43:44.400 --> 00:43:49.117 Ario. How are you? >> Hey, >> great to have you. Fantastic. 00:43:49.200 --> 00:43:51.757 >> [applause] >> Great job, Daario. You're doing an 00:43:51.840 --> 00:43:55.997 amazing job leading the AI industry, guiding it all right from our Slack 00:43:56.080 --> 00:43:58.637 headquarters building. We watch you every day. 00:43:58.720 --> 00:44:03.517 >> We're renting it from you. [laughter] >> It's all good karma, isn't it? And uh 00:44:03.600 --> 00:44:07.997 we're watching you doing an incredible job. You become the number one AI in the 00:44:08.080 --> 00:44:12.237 world, three times larger than the nearest provider. It's been amazing to 00:44:12.320 --> 00:44:17.117 be partnered with you. It's all been very karmic and kismmet and good. And 00:44:17.200 --> 00:44:19.997 one of the things I have to ask you before we get into the interview, I want 00:44:20.080 --> 00:44:23.117 to talk to you about AI Force. I want to talk to you about Cloud Force. I want to 00:44:23.200 --> 00:44:26.317 talk to you about how you're running your own business. But wow, you wrote, 00:44:26.400 --> 00:44:30.397 you know, you I mean everything from your first essay that you wrote, you 00:44:30.480 --> 00:44:32.717 know, about loving grace to to the essay 00:44:32.800 --> 00:44:35.357 this weekend on pacing has been 00:44:35.440 --> 00:44:40.317 incredible. But give us your state of the AI industry and pacing and where 00:44:40.400 --> 00:44:44.237 your mind is right now. >> Yeah, I I think it's maybe easiest to 00:44:44.320 --> 00:44:46.717 explain it by an analogy. So, let's say 00:44:46.800 --> 00:44:51.357 you're running a car company and another car company, not yours, they have some 00:44:51.440 --> 00:44:52.717 kind of safety incident, right? 00:44:52.800 --> 00:44:55.277 Something goes wrong with the brakes, uh, you know, something with the 00:44:55.360 --> 00:45:00.397 manufacturing. Now, you believe you have the best safety record in the industry. 00:45:00.480 --> 00:45:01.837 What do you do? How do you approach it? 00:45:01.920 --> 00:45:05.357 Obviously, it's very tempting to attack your competitor and say, "These guys are 00:45:05.440 --> 00:45:08.157 unsafe. We're safe." But I think the 00:45:08.240 --> 00:45:13.517 more responsible way to respond to it is to say, "Hey, first of all, let's look 00:45:13.600 --> 00:45:16.797 let's look at our own record, right? We may not have had this big high-profile 00:45:16.880 --> 00:45:20.397 incident, but I'm sure we're not perfect. Let's look at everything and we 00:45:20.480 --> 00:45:24.557 can always be better. Let's make our practices better. Um, let's recommmit 00:45:24.640 --> 00:45:26.797 transparency. Let's invest more in 00:45:26.880 --> 00:45:31.677 safety. Then let's organize the rest of the industry and say, what can we do to 00:45:31.760 --> 00:45:35.997 set standards for everyone? What can we do to make everyone's standards better? 00:45:36.080 --> 00:45:39.517 And then finally, there should be an international component to it. And and 00:45:39.600 --> 00:45:43.277 that's essentially the the three-step plan that I laid out that I laid out in 00:45:43.360 --> 00:45:47.997 the essay. the the first of which we committed to and the the others of which 00:45:48.080 --> 00:45:51.917 we're going to have a dialogue with the rest of the industry about and I think I 00:45:52.000 --> 00:45:53.437 think that's the way to lead the 00:45:53.520 --> 00:45:56.797 industry forward to set an example to 00:45:56.880 --> 00:46:00.317 say that everyone can always be better. 00:46:00.400 --> 00:46:04.477 Let me ask you a question Dario. You know it's been amazing what you have 00:46:04.560 --> 00:46:06.957 been able to accomplish like I said but 00:46:07.040 --> 00:46:11.597 there are a lot of surprises also that you have gone through. So you know just 00:46:11.680 --> 00:46:14.957 tell us what has been your biggest surprise over the last decade and you 00:46:15.040 --> 00:46:17.757 know you've obviously been heads down in 00:46:17.840 --> 00:46:21.277 AI now for 10 years really in earnest. 00:46:21.360 --> 00:46:25.037 What's your biggest shock about where we are right now? you know it's it's been 00:46:25.120 --> 00:46:28.237 the pace of the progress not just of the 00:46:28.320 --> 00:46:30.797 technology but of the economic side of 00:46:30.880 --> 00:46:34.237 it. So we you know I formulated the 00:46:34.320 --> 00:46:37.837 scaling laws along with some of my co-founders which tell you that AI 00:46:37.920 --> 00:46:41.677 models get smarter and smarter the more compute you throw into them. And so we 00:46:41.760 --> 00:46:45.917 had a prediction of just how capable these models would be. But I think what 00:46:46.000 --> 00:46:50.237 we didn't appreciate is that it would lead to these companies growing so fast 00:46:50.320 --> 00:46:53.677 to all these incredible, you know, products that we're working together on 00:46:53.760 --> 00:46:57.997 and you've been talking about today and and how quickly they would become 00:46:58.080 --> 00:47:01.357 central to everything that's going on in the world, right? I just watched the 00:47:01.440 --> 00:47:05.677 talks before that where, you know, you guys talked about MCP and co-work and 00:47:05.760 --> 00:47:09.997 claude skills and these are all new things that people are just beginning to 00:47:10.080 --> 00:47:14.317 use, but they're being adopted so quickly because the economic value is so 00:47:14.400 --> 00:47:18.237 is so great. So, I' I've just been surprised that such a pace is possible 00:47:18.320 --> 00:47:20.877 in the business world. >> Well, [snorts] I'll tell you at 00:47:20.960 --> 00:47:25.437 Salesforce, we are huge co-work fans and also when I was in Europe, I met with so 00:47:25.520 --> 00:47:27.197 many customers who are co-work fans. 00:47:27.280 --> 00:47:30.957 It's incredible what you've done with the product. I noticing over your 00:47:31.040 --> 00:47:34.877 shoulder here you've got a few Salesforce alumni behind you who are 00:47:34.960 --> 00:47:38.477 helping you to run your company which >> you train them well Mark you train them 00:47:38.560 --> 00:47:41.837 well [laughter] >> trying to do my best to help the whole 00:47:41.920 --> 00:47:44.637 industry you know 00:47:44.720 --> 00:47:47.597 >> I measure myself by how many CEOs cos 00:47:47.680 --> 00:47:51.757 and CRO are in other companies that all came from Salesforce you 00:47:51.840 --> 00:47:55.277 >> you do a fantastic job of that no truly truly you do 00:47:55.360 --> 00:47:57.117 >> thank you 00:47:57.200 --> 00:47:59.917 but what I want to say is this I I want 00:48:00.000 --> 00:48:03.277 to say you know yes we're have to keep 00:48:03.360 --> 00:48:07.117 our eye on the pace of AI you know it's been amazing what's happened over 10 00:48:07.200 --> 00:48:08.477 years no one could have written the 00:48:08.560 --> 00:48:11.517 story now these interfaces are truly 00:48:11.600 --> 00:48:16.557 amazing the demo we just saw is remarkable I think every customer here 00:48:16.640 --> 00:48:18.397 wants to have that same interface on all 00:48:18.480 --> 00:48:20.637 of their systems everybody wants to 00:48:20.720 --> 00:48:23.757 unlock the trap value you know what's 00:48:23.840 --> 00:48:28.477 what is your kind of recommendation for everyone in this room and the virtual 00:48:28.560 --> 00:48:32.317 room. Obviously, you can see we have 10,000 people all over this room, but 10 00:48:32.400 --> 00:48:34.957 million joining us online. You know, 00:48:35.040 --> 00:48:37.837 what actions do you want us to take? 00:48:37.920 --> 00:48:40.077 >> Yeah. So, you know, I would I would just 00:48:40.160 --> 00:48:43.597 say when I look at the technology versus 00:48:43.680 --> 00:48:48.237 how much it has diffused, even if we freeze the technology in place, which 00:48:48.320 --> 00:48:51.837 we're not doing, pacing the frontier is not not doing that at all. The 00:48:51.920 --> 00:48:53.597 technology will keep getting better. But 00:48:53.680 --> 00:48:56.237 just suppose we freezed it in place. 00:48:56.320 --> 00:48:59.197 Even if that were the case, we're making 00:48:59.280 --> 00:49:02.397 use of maybe only five or 10% of what 00:49:02.480 --> 00:49:04.957 the possible value of the technology is. 00:49:05.040 --> 00:49:08.317 So, I'll I I'll give you just an example that relates to what we're doing 00:49:08.400 --> 00:49:11.117 together and to the uh CCO you just uh 00:49:11.200 --> 00:49:16.157 you just pointed at, which is that Paul uh you know, every day now he he wakes 00:49:16.240 --> 00:49:20.957 up and if he wants to look at, you know, our our head go to market prospects, he 00:49:21.040 --> 00:49:24.877 still uses Salesforce, but he uses Salesforce with Claude. He talks to 00:49:24.960 --> 00:49:29.837 Claude using Salesforce's data about, you know, what are the what are the 10 00:49:29.920 --> 00:49:31.117 biggest deals we're doing this week? 00:49:31.200 --> 00:49:34.477 What are the 10 deals we're most likely to lose? What are the themes in those 00:49:34.560 --> 00:49:37.037 deals? How do we win those deals? You 00:49:37.120 --> 00:49:39.197 know, just just making use of all the 00:49:39.280 --> 00:49:42.077 information fluently with Claude and and 00:49:42.160 --> 00:49:46.397 it's it's really incredible and and the fraction of people who have seen this 00:49:46.480 --> 00:49:50.477 and seen that this is possible is still small compared to those who could gain 00:49:50.560 --> 00:49:54.397 utility from it. And so there is still so much diffusion left to do. 00:49:54.480 --> 00:49:58.237 >> Well, we are really excited to wake everybody up at the show to show people 00:49:58.320 --> 00:50:01.997 what the possibilities are for the future, how we're going to show them 00:50:02.080 --> 00:50:05.677 that data layer, which as you know, I think is really critical, the having 00:50:05.760 --> 00:50:09.437 that grounding of the data. We've talked about that so many times. The 00:50:09.520 --> 00:50:13.357 application and semantic layer, giving it the AI even more intelligence 00:50:13.440 --> 00:50:17.917 capability, the agentic layer that you've really have helped pioneer, and 00:50:18.000 --> 00:50:21.597 now this incredible interface layer. and we're so excited that the first one is 00:50:21.680 --> 00:50:23.677 on co-work. Congratulations. Well done. 00:50:23.760 --> 00:50:25.197 >> We're going to do incredible things together. 00:50:25.280 --> 00:50:27.597 >> Mario, you're doing a great job. Thanks for everything you're doing for the 00:50:27.680 --> 00:50:29.357 whole industry. We're so grateful to you. 00:50:29.440 --> 00:50:32.157 >> Thank you for having me. >> Really thrilled. Thank you so much. 00:50:32.240 --> 00:50:34.637 >> All right. >> And thank you for coming to Dreamforce. 00:50:34.720 --> 00:50:36.527 Please thank the anthropic team. 00:50:36.610 --> 00:50:39.290 [cheering] [applause] 00:50:41.040 --> 00:50:43.117 Where am I going? [applause] 00:50:43.200 --> 00:50:48.317 And now, please welcome back from that brief intermission, Patrick Stokes. Give 00:50:48.400 --> 00:50:50.957 him a hand. >> [applause] 00:50:51.040 --> 00:50:53.197 >> All right, 00:50:53.280 --> 00:50:55.757 me again just for a minute. Okay, so I 00:50:55.840 --> 00:50:58.477 think you can see how special this is. 00:50:58.560 --> 00:51:00.637 And what I really want is for you all to 00:51:00.720 --> 00:51:03.277 go out and feel it. You know, Daario was 00:51:03.360 --> 00:51:05.677 right. When you start using Salesforce 00:51:05.760 --> 00:51:07.997 with an agentic interface, the amount of 00:51:08.080 --> 00:51:11.037 value that you get from Salesforce just 00:51:11.120 --> 00:51:14.077 explodes. It's an incredible experience. 00:51:14.160 --> 00:51:16.877 Okay, so we've talked about AI Force. 00:51:16.960 --> 00:51:18.797 It's time to talk for a few minutes 00:51:18.880 --> 00:51:21.517 about Agent Force. You know, Agent Force 00:51:21.600 --> 00:51:26.237 has been this incredible platform for us. I think I was the one launching it 00:51:26.320 --> 00:51:29.997 maybe two or three years ago. I've lost track of time. Uh right up on this 00:51:30.080 --> 00:51:31.997 stage. And then in that time, we have 00:51:32.080 --> 00:51:35.117 over 30,000 customers on this platform. 00:51:35.200 --> 00:51:38.717 We're doing 7 billion AWUs. We've been 00:51:38.800 --> 00:51:43.037 adding more and more to it like agent script and voice which are GA now. But 00:51:43.120 --> 00:51:46.397 you know, we've kind of learned something as we've started putting this 00:51:46.480 --> 00:51:50.957 out. This is built as a platform. So any of you can come and build your own 00:51:51.040 --> 00:51:54.717 agents. But what we learned is that building agents, it's actually kind of 00:51:54.800 --> 00:51:57.117 tricky. Building with a probabilistic 00:51:57.200 --> 00:52:02.237 system is a new muscle, is a new skill that we all have to learn. And so we 00:52:02.320 --> 00:52:03.917 wanted to solve for that. So this year 00:52:04.000 --> 00:52:06.637 we have been hard at work building out 00:52:06.720 --> 00:52:09.517 ofthebox agents that sit on top of agent 00:52:09.600 --> 00:52:12.237 force that anyone in the organization 00:52:12.320 --> 00:52:15.037 can go and implement and deploy. Anyone 00:52:15.120 --> 00:52:19.677 not just it but your business users as well. And that starts with agents like 00:52:19.760 --> 00:52:22.157 Hunter. Marcus talked about this a little bit. 00:52:22.240 --> 00:52:26.477 outbound sales agent out there responding to your to your leads, 00:52:26.560 --> 00:52:31.117 hunting them down and trying to turn it into real pipeline or Piper, which 00:52:31.200 --> 00:52:34.797 you're going to see in just a moment, which sits on your website, responding 00:52:34.880 --> 00:52:38.717 to questions that all of your customers might have. And then of course, we have 00:52:38.800 --> 00:52:42.317 Casey when you need to get help. You can go see Casey right now on 00:52:42.400 --> 00:52:46.237 help.salesforce.com. You can deploy this on your own website 00:52:46.320 --> 00:52:49.837 so that your customers can get help. But your customers aren't the only ones who 00:52:49.920 --> 00:52:53.917 sometimes need help. Sometimes your employees need a little bit of help as 00:52:54.000 --> 00:52:56.477 well. And we have Paige for IT service 00:52:56.560 --> 00:53:01.357 and HR service. So if your laptop breaks, you know exactly where to go. 00:53:01.440 --> 00:53:05.277 And as Mark pointed out, we're incredibly excited about our allnew 00:53:05.360 --> 00:53:08.317 customer agent, Finn, which is just an 00:53:08.400 --> 00:53:10.157 incredible agent. I hope you get down to 00:53:10.240 --> 00:53:16.880 the campground to see Finn. And now to bring Agent Force.