1 00:02:58,800 --> 00:03:01,437 more excited about a dream force in our 2 00:03:01,520 --> 00:03:04,557 history. This is going to be absolutely 3 00:03:04,640 --> 00:03:07,437 incredible. You're going to see some 4 00:03:07,520 --> 00:03:10,157 truly amazing technology. You're going 5 00:03:10,240 --> 00:03:13,917 to meet some incredible people and we 6 00:03:14,000 --> 00:03:17,837 hope to open a door for all of you. Now, 7 00:03:17,920 --> 00:03:20,637 for the last two months, I've been in 8 00:03:20,720 --> 00:03:25,117 Europe. It's been amazing. I've met with hundreds of you. You've inspired me. 9 00:03:25,200 --> 00:03:27,197 You've energized me. You've really shown 10 00:03:27,280 --> 00:03:30,077 me what the future was. And it's been an 11 00:03:30,160 --> 00:03:32,957 incredible experience. 12 00:03:33,040 --> 00:03:34,637 But I'll tell you something amazing that 13 00:03:34,720 --> 00:03:38,397 occurred to me while I was in Europe. I 14 00:03:38,480 --> 00:03:40,397 had this awesome meeting with one of our 15 00:03:40,480 --> 00:03:45,597 top customers in Lison, Switzerland. And it was like exhaust long meeting. It was 16 00:03:45,680 --> 00:03:48,717 like three hours. And we were getting down to the end of 17 00:03:48,800 --> 00:03:52,317 the meeting and I was like, I really want to show you what we're going to do 18 00:03:52,400 --> 00:03:54,957 at Dreamforce. It's going to be amazing. 19 00:03:55,040 --> 00:04:00,237 And so finally, I had our CEO of Switzerland with us. He's here today. I 20 00:04:00,320 --> 00:04:03,277 said, "All right, let's show them this amazing new technology." And we showed 21 00:04:03,360 --> 00:04:05,117 them the beginning of something we're 22 00:04:05,200 --> 00:04:08,637 going to show you today called AI Force. 23 00:04:08,720 --> 00:04:10,477 And they started using this platform. 24 00:04:10,560 --> 00:04:13,357 We've been using it to kind of build and 25 00:04:13,440 --> 00:04:15,917 run our company now for several months. 26 00:04:16,000 --> 00:04:18,557 It's been transformational for us. In 27 00:04:18,640 --> 00:04:20,717 this case, we were using the version 28 00:04:20,800 --> 00:04:25,677 built on claude we call co-work and and this this cloud force product we're 29 00:04:25,760 --> 00:04:27,597 going about to show it to you for the 30 00:04:27,680 --> 00:04:30,077 first time. The customer at the end of 31 00:04:30,160 --> 00:04:33,437 it said this is really something like I 32 00:04:33,520 --> 00:04:35,997 see several things. One we had built a 33 00:04:36,080 --> 00:04:38,797 full new interface across their entire 34 00:04:38,880 --> 00:04:40,877 enterprise and did a complete AI 35 00:04:40,960 --> 00:04:43,597 transformation in real time with the 36 00:04:43,680 --> 00:04:46,717 customer. That was awesome. But number 37 00:04:46,800 --> 00:04:50,317 two was this. The customer said, "Wow, 38 00:04:50,400 --> 00:04:53,117 what I see happening right now is that 39 00:04:53,200 --> 00:04:56,317 you are really unleashing for me trapped 40 00:04:56,400 --> 00:04:59,117 value in my system that I knew was 41 00:04:59,200 --> 00:05:01,757 there, locked in the metadata, locked in 42 00:05:01,840 --> 00:05:04,477 my systems. And for the first time, for 43 00:05:04,560 --> 00:05:06,957 the first time, for the first time, they 44 00:05:07,040 --> 00:05:10,717 saw that TR value coming into real value 45 00:05:10,800 --> 00:05:13,117 for their company. That's when we 46 00:05:13,200 --> 00:05:15,997 realized we could say, "Hey, AI, meet 47 00:05:16,080 --> 00:05:18,317 this number one CRM, Salesforce, and 48 00:05:18,400 --> 00:05:21,917 unlock this trap value from anywhere." 49 00:05:22,000 --> 00:05:25,117 Now, I want to just tell you, we are 50 00:05:25,200 --> 00:05:28,797 here to do many things with you. Now, 51 00:05:28,880 --> 00:05:32,957 one of the things you're going to see is that when we get into this incredible 52 00:05:33,040 --> 00:05:35,517 platform for our trailblazers, do we 53 00:05:35,600 --> 00:05:37,037 have any trailblazers in the audience 54 00:05:37,120 --> 00:05:41,037 today? Got a couple of them here. 55 00:05:41,120 --> 00:05:43,517 for our trailblazers. This is the most 56 00:05:43,600 --> 00:05:45,437 empowering piece of technology we've 57 00:05:45,520 --> 00:05:48,477 seen. It it really is becomes a partner 58 00:05:48,560 --> 00:05:53,677 for you. It becomes a partner in helping you to execute the next generation of 59 00:05:53,760 --> 00:05:56,717 your enterprise. And these demonstrations that you're going to see 60 00:05:56,800 --> 00:05:59,197 are unlike anything we have ever 61 00:05:59,280 --> 00:06:03,037 demonstrated at Dreamforce before. 62 00:06:03,120 --> 00:06:06,077 Now, as you know, we are here to excite 63 00:06:06,160 --> 00:06:09,437 you. We are here to motivate you. We are 64 00:06:09,520 --> 00:06:12,157 here to inspire you, but mostly we are 65 00:06:12,240 --> 00:06:14,477 here to do what? 66 00:06:14,560 --> 00:06:16,717 >> Thank you. Thanks to each and every one 67 00:06:16,800 --> 00:06:19,357 of you for what you do for us every 68 00:06:19,440 --> 00:06:22,477 single day. We are so grateful to you 69 00:06:22,560 --> 00:06:27,437 for what you do for us. We know that you have a choice in vendors and we know 70 00:06:27,520 --> 00:06:31,117 that you have a choice in where you have to put your time and to come here to 71 00:06:31,200 --> 00:06:35,597 this show and spend time with us, it's very meaningful to us. So, thanks for 72 00:06:35,680 --> 00:06:39,757 being a great customer. Thank you for coming to San Francisco and thank you 73 00:06:39,840 --> 00:06:45,500 for coming to this incredible dream force. [applause] 74 00:06:46,480 --> 00:06:49,517 Now, [cheering] [applause] 75 00:06:49,600 --> 00:06:52,157 20 years of these trailblazers. It's 76 00:06:52,240 --> 00:06:54,717 been 20 years of these trailblazers. 23 77 00:06:54,800 --> 00:06:56,717 million trailblazers 78 00:06:56,800 --> 00:07:00,237 all over the world. 90 countries, 700 79 00:07:00,320 --> 00:07:02,557 community groups. I saw Steve Mo got an 80 00:07:02,640 --> 00:07:04,877 amazing blue blazer. Where are you? Got 81 00:07:04,960 --> 00:07:07,677 your golden blazer. Stand up, Steve. 82 00:07:07,760 --> 00:07:11,037 Here's Steve. Great job. 83 00:07:11,120 --> 00:07:15,117 >> Yeah. [applause] How long have you been a trailblazer now? 84 00:07:15,200 --> 00:07:17,917 >> Uh, I celebrated my Salesforce birthday 85 00:07:18,000 --> 00:07:20,397 the day that my first user ID was 86 00:07:20,480 --> 00:07:25,197 created uh in August of 2003. >> Steve, we could not be more proud of you 87 00:07:25,280 --> 00:07:28,557 and how you have lit up the whole community and you just guide us 88 00:07:28,640 --> 00:07:32,157 everywhere all over the world. Thank you for being such a great partner with 89 00:07:32,240 --> 00:07:36,877 Salesforce. Great job, Steve. >> [applause] 90 00:07:36,960 --> 00:07:38,797 >> incredible. 91 00:07:38,880 --> 00:07:41,437 And Steve represents each of those 23 92 00:07:41,520 --> 00:07:44,237 million trailblazers all over the world. 93 00:07:44,320 --> 00:07:49,117 You know, um it's going to be an amazing show with all these trailblazers. And as 94 00:07:49,200 --> 00:07:53,037 I said, I think the technology that you're going to see is going to really 95 00:07:53,120 --> 00:07:56,797 take all you guys to another level. But listen, 96 00:07:56,880 --> 00:07:58,797 listen, this is the biggest and most 97 00:07:58,880 --> 00:08:01,117 important Dream Force ever. And we've 98 00:08:01,200 --> 00:08:04,077 got all the greatest players here. We've 99 00:08:04,160 --> 00:08:09,357 got all the most incredible people from all over the world. You know that Daario 100 00:08:09,440 --> 00:08:13,117 is going to be in the keynote in a little bit. We've got Jensen is going to 101 00:08:13,200 --> 00:08:16,237 be here. We've got Sam speaking here 102 00:08:16,320 --> 00:08:18,317 later. Tony and Robin. We have all of 103 00:08:18,400 --> 00:08:21,197 our friends here. Isn't it amazing? 104 00:08:21,280 --> 00:08:25,357 And one more thing, we have 1600 105 00:08:25,440 --> 00:08:28,317 sessions for you. One really critical 106 00:08:28,400 --> 00:08:30,797 point about these sessions. We expect 107 00:08:30,880 --> 00:08:34,317 you to go to each and every one of them. 108 00:08:34,400 --> 00:08:37,357 We put a lot of work into them. 1,600. 109 00:08:37,440 --> 00:08:41,997 Let's do that. Okay. Tomorrow night. How was Gwen Stefani? 110 00:08:42,080 --> 00:08:46,877 Was that awesome? [cheering] [applause] Yeah. Well, we also have 111 00:08:46,960 --> 00:08:51,597 Usher coming as well. That's going to be awesome. [cheering] 112 00:08:51,680 --> 00:08:53,517 And here's one more thing. We're going 113 00:08:53,600 --> 00:08:56,317 to be giving another another uh 114 00:08:56,400 --> 00:08:59,437 incredible $10 million to the UCSF 115 00:08:59,520 --> 00:09:01,197 Children's Hospitals tomorrow night. 116 00:09:01,280 --> 00:09:04,957 You've now raised a total of $130 million 117 00:09:05,040 --> 00:09:07,507 through that concert every year 118 00:09:07,590 --> 00:09:09,757 [applause] for this hospital. Amazing 119 00:09:09,840 --> 00:09:12,717 what you are doing. You already know we 120 00:09:12,800 --> 00:09:17,197 so strongly believe that business is the greatest platform for change. You can 121 00:09:17,280 --> 00:09:20,717 see what we've done. About a billion dollars of grants since we started the 122 00:09:20,800 --> 00:09:22,797 company. 11 million hours of 123 00:09:22,880 --> 00:09:26,157 volunteerism, 65,000 nonprofits and 124 00:09:26,240 --> 00:09:28,477 NOS's run on our service for free. And 125 00:09:28,560 --> 00:09:31,357 this is where I get to say this. 126 00:09:31,440 --> 00:09:33,997 If you are with a nonprofit or NGO and 127 00:09:34,080 --> 00:09:36,317 you are here at the conference, will you 128 00:09:36,400 --> 00:09:39,597 stand up and be recognized, please? 129 00:09:39,680 --> 00:09:41,700 [applause] 130 00:09:44,270 --> 00:09:47,757 [applause] Amazing. And this is the opportunity for 131 00:09:47,840 --> 00:09:50,397 our commercial customers to realize that 132 00:09:50,480 --> 00:09:54,877 nonprofits and NOS's do not have as many resources as our commercial customers. 133 00:09:54,960 --> 00:09:57,357 Please support them and help them. And 134 00:09:57,440 --> 00:09:59,037 not only are we giving back at this 135 00:09:59,120 --> 00:10:02,637 scale, but one more thing, we are also 136 00:10:02,720 --> 00:10:05,517 deeply committed to San Francisco. Now, 137 00:10:05,600 --> 00:10:08,397 with $156 million given for our public 138 00:10:08,480 --> 00:10:12,557 schools, $130 million to our hospitals, 139 00:10:12,640 --> 00:10:14,957 we have done $1.7 million hours of 140 00:10:15,040 --> 00:10:17,997 volunteerism here in San Francisco and 141 00:10:18,080 --> 00:10:21,517 Oakland. And we support 4,000 local 142 00:10:21,600 --> 00:10:25,597 NOS's. We've even given $13 million to our local police force to keep all of 143 00:10:25,680 --> 00:10:28,157 you safe. But we believe so strongly 144 00:10:28,240 --> 00:10:30,637 through this kind of $300 million in 145 00:10:30,720 --> 00:10:33,117 alltime giving that we have to give back 146 00:10:33,200 --> 00:10:35,517 to the communities that have given so 147 00:10:35,600 --> 00:10:39,037 much to us. One more thing, we're also 148 00:10:39,120 --> 00:10:41,997 deeply committed to America as well. We 149 00:10:42,080 --> 00:10:44,877 now run 15 of the 15 cabinet agencies. 150 00:10:44,960 --> 00:10:47,997 50 out of 50 states also now run on 151 00:10:48,080 --> 00:10:51,757 Salesforce. All built on 152 00:10:51,840 --> 00:10:56,317 our core values. Our core values of trust. The trust we 153 00:10:56,400 --> 00:11:01,437 have with all those trailblazers, their success is our highest priority. 154 00:11:01,520 --> 00:11:04,877 The innovation you'll see here at the show that we've been delivering day in 155 00:11:04,960 --> 00:11:08,077 and day out for 27 years. The equality 156 00:11:08,160 --> 00:11:10,237 of every trailblazer. We so strongly 157 00:11:10,320 --> 00:11:12,477 believe in that. And the sustainability 158 00:11:12,560 --> 00:11:15,277 of our world, creating a net zero 159 00:11:15,360 --> 00:11:18,397 company. And that is why we have been 160 00:11:18,480 --> 00:11:21,197 influenced now as one of the most 161 00:11:21,280 --> 00:11:23,117 ethical companies in the world by 162 00:11:23,200 --> 00:11:26,477 ethosphere 17 times. Probably one of the 163 00:11:26,560 --> 00:11:28,797 most meaningful recognitions that we 164 00:11:28,880 --> 00:11:31,757 have received. Thank you so much. And it 165 00:11:31,840 --> 00:11:33,837 has delivered the largest and most 166 00:11:33,920 --> 00:11:37,357 trusted enterprise software company in 167 00:11:37,440 --> 00:11:40,077 the world. an incredible slide as we 168 00:11:40,160 --> 00:11:45,597 slide into these, you know, very high ranks of these amazing companies. I 169 00:11:45,680 --> 00:11:49,277 guess you could say some people said, "Well, is salesforce slowing?" I said, 170 00:11:49,360 --> 00:11:51,997 "Well, actually, I don't know if you noticed, 171 00:11:52,080 --> 00:11:54,157 we spent 30, three years in the 30 172 00:11:54,240 --> 00:11:57,437 billions in revenue. We spent just two 173 00:11:57,520 --> 00:12:00,157 years now in the 40 billions in revenue. 174 00:12:00,240 --> 00:12:03,437 And next year, we're entering into the 50 billions in revenue." Looks pretty 175 00:12:03,520 --> 00:12:05,117 good to me, actually. The chart, not 176 00:12:05,200 --> 00:12:11,040 bad. Not a horrible chart. >> [applause] 177 00:12:11,280 --> 00:12:14,637 >> Thank you. And 27 years of amazing 178 00:12:14,720 --> 00:12:16,717 innovation inspired by all of you, 179 00:12:16,800 --> 00:12:19,517 especially our trailblazers. Incredible 180 00:12:19,600 --> 00:12:22,637 what you have been doing for us. 181 00:12:22,720 --> 00:12:27,517 And that in that innovation, it's organic, it's inorganic. And let me also 182 00:12:27,600 --> 00:12:31,917 say this, it's also these incredible companies in 183 00:12:32,000 --> 00:12:35,917 San Francisco that we've kind of become part of our Ohana. And we want to 184 00:12:36,000 --> 00:12:40,877 welcome starting today Finn, now part of Agent Force, the highest performing 185 00:12:40,960 --> 00:12:44,877 customer agent in the world. Amazing company. Anybody here from Finn? Stand 186 00:12:44,960 --> 00:12:48,557 up. If you were Finn, would you and be recognized? Oh, we have our Finn team 187 00:12:48,640 --> 00:12:53,117 right over here. Congratulations and welcome to Dreamforce. Great to see you, 188 00:12:53,200 --> 00:12:55,437 Owen. Fantastic. 189 00:12:55,520 --> 00:12:57,917 Okay, look, it's been 10 years of 190 00:12:58,000 --> 00:13:01,677 pioneering AI here in the enterprise. 191 00:13:01,760 --> 00:13:03,357 You have all been going through this 192 00:13:03,440 --> 00:13:06,077 with us. It's been an amazing journey. 193 00:13:06,160 --> 00:13:10,477 There's no question about it. And then we've been hearing all this 194 00:13:10,560 --> 00:13:14,557 kind of crazy nonsense about the SAS apocalypse, especially over the last six 195 00:13:14,640 --> 00:13:19,837 months. Hasn't it been wild? But I think that we realize that SAS apocalypse, but 196 00:13:19,920 --> 00:13:23,037 it's not about the end of software, but it may be about the end of software that 197 00:13:23,120 --> 00:13:26,557 makes humans do all the work. And I think you're going to see that 198 00:13:26,640 --> 00:13:29,357 especially at the show. Yeah. It's been 199 00:13:29,440 --> 00:13:31,197 incredible to watch the success of 200 00:13:31,280 --> 00:13:33,997 Salesforce this year, the growth, the 201 00:13:34,080 --> 00:13:36,397 capability of our customers. In our 202 00:13:36,480 --> 00:13:41,437 second quarter, we just delivered 46.4 billion in revenue guidance, delivered 203 00:13:41,520 --> 00:13:43,357 another billion dollars in free cash 204 00:13:43,440 --> 00:13:47,117 flow, 14% CRPO growth. It was awesome. 205 00:13:47,200 --> 00:13:49,677 Our lowest customer attrition ever, our 206 00:13:49,760 --> 00:13:53,037 longest customer contracts ever. And 207 00:13:53,120 --> 00:13:56,317 it's all driven by the deep commitment 208 00:13:56,400 --> 00:14:00,317 that we have at Salesforce to do this to 209 00:14:00,400 --> 00:14:03,437 help you connect with your customers in 210 00:14:03,520 --> 00:14:07,037 a whole new way. How do we do that? And 211 00:14:07,120 --> 00:14:09,917 now as you start to begin to see the 212 00:14:10,000 --> 00:14:12,317 technology that we're about to reveal, 213 00:14:12,400 --> 00:14:14,877 there's this fundamental question. And 214 00:14:14,960 --> 00:14:17,597 the question is this. How are we 215 00:14:17,680 --> 00:14:19,997 unlocking this trap value across every 216 00:14:20,080 --> 00:14:23,597 single app? Now, at Salesforce, we are 217 00:14:23,680 --> 00:14:25,997 starting to do this. It's been amazing. 218 00:14:26,080 --> 00:14:28,317 We already have 7,000 users on 219 00:14:28,400 --> 00:14:30,637 CloudForce. So, while you're at the 220 00:14:30,720 --> 00:14:33,357 show, take our Salesforce employees 221 00:14:33,440 --> 00:14:36,157 aside and say, "Show me how you're 222 00:14:36,240 --> 00:14:40,637 running Salesforce." You'll see the the Slack bots that we 223 00:14:40,720 --> 00:14:43,037 have running and the co-workers that we 224 00:14:43,120 --> 00:14:44,877 have running in Lightning and that we 225 00:14:44,960 --> 00:14:48,157 generated $500 million last quarter in 226 00:14:48,240 --> 00:14:50,957 pipeline. you incredible with our new 227 00:14:51,040 --> 00:14:54,237 Hunter and Piper agents, but we're we 228 00:14:54,320 --> 00:14:57,757 resolve 5 million service conversations 229 00:14:57,840 --> 00:15:01,117 with Casey on help.salesforce.com. 230 00:15:01,200 --> 00:15:03,197 We're being the change that we want to 231 00:15:03,280 --> 00:15:05,837 see with you. We believe that every 232 00:15:05,920 --> 00:15:08,797 company can become an agentic enterprise 233 00:15:08,880 --> 00:15:10,797 and we're going to show you the best way 234 00:15:10,880 --> 00:15:13,677 to do it by doing it ourselves. It's 235 00:15:13,760 --> 00:15:16,317 been awesome for us. And as I've gone 236 00:15:16,400 --> 00:15:19,437 around the world, I see it in all of 237 00:15:19,520 --> 00:15:21,997 you. I see it in your eyes, your 238 00:15:22,080 --> 00:15:25,037 inspirations, your ideas. I see these 239 00:15:25,120 --> 00:15:27,677 companies changing and transforming in 240 00:15:27,760 --> 00:15:30,237 ways I could have never imagined. 241 00:15:30,320 --> 00:15:35,037 No. AI has opened a door that's never been opened before. How many of you in 242 00:15:35,120 --> 00:15:36,877 San Francisco while you've been here 243 00:15:36,960 --> 00:15:39,757 have already jumped into a Whimo? 244 00:15:39,840 --> 00:15:42,317 Anybody here jump in a Whimo? Not too 245 00:15:42,400 --> 00:15:45,117 many. Well, you might want to try it. 246 00:15:45,200 --> 00:15:47,597 It's kind of an amazing experience. It's 247 00:15:47,680 --> 00:15:51,117 an autonomous vehicle driven by AI. 248 00:15:51,200 --> 00:15:55,117 And one of the things about it is it's kind of a metaphor in many ways. I told 249 00:15:55,200 --> 00:15:57,837 you about my trip to Europe. Well, when 250 00:15:57,920 --> 00:16:00,717 I was in Europe for two months, I didn't 251 00:16:00,800 --> 00:16:05,757 see a single autonomous vehicle. That was kind of a metaphor to me. Well, we 252 00:16:05,840 --> 00:16:09,917 might be living in it here. Or if you go to Shanghai, maybe it's AI on steroids 253 00:16:10,000 --> 00:16:11,437 right now. 254 00:16:11,520 --> 00:16:14,717 But when I went to Europe, I didn't see 255 00:16:14,800 --> 00:16:17,277 that same kind of transformation 256 00:16:17,360 --> 00:16:21,597 that same eye kind of same uh AI global 257 00:16:21,680 --> 00:16:26,637 you know global I would say unbalanced capability 258 00:16:26,720 --> 00:16:31,277 you know where some countries have more AI than others you know this is a very 259 00:16:31,360 --> 00:16:32,957 real thing but it's also true in our 260 00:16:33,040 --> 00:16:35,677 customers too when I go to visit all of 261 00:16:35,760 --> 00:16:38,717 you and I just spent my time in with 262 00:16:38,800 --> 00:16:40,957 hundreds of you that probably what I 263 00:16:41,040 --> 00:16:44,157 love doing more than anything else. What 264 00:16:44,240 --> 00:16:48,797 I saw was a lot of unevenness when it comes to AI. 265 00:16:48,880 --> 00:16:51,117 So that idea 266 00:16:51,200 --> 00:16:54,557 is that when we start to look at what AI 267 00:16:54,640 --> 00:16:58,397 can do, yes, the door is opening but not 268 00:16:58,480 --> 00:17:01,037 everyone has gone through it yet. In 269 00:17:01,120 --> 00:17:06,077 many cases, some of our customers are kind of stuck. They're kind of stuck in 270 00:17:06,160 --> 00:17:09,837 the old world. Maybe they're even using chat GPT or claude co-work during the 271 00:17:09,920 --> 00:17:13,917 day at home, but when they get to their businesses and they get to their 272 00:17:14,000 --> 00:17:16,557 enterprises, they still don't see that 273 00:17:16,640 --> 00:17:18,237 enterprise transformation. Do you know 274 00:17:18,320 --> 00:17:21,357 what I'm saying? And I think we have to 275 00:17:21,440 --> 00:17:25,677 do more to help you accelerate that transformation. 276 00:17:25,760 --> 00:17:27,597 But one of the key parts about that is 277 00:17:27,680 --> 00:17:30,637 this. Models alone cannot run the 278 00:17:30,720 --> 00:17:35,357 enterprise. Models alone are not going to show us what's going to what's 279 00:17:35,440 --> 00:17:38,717 possible. Models also are very probabilistic. Do you know what that 280 00:17:38,800 --> 00:17:43,357 means? They're probabilistic. Like they kind of know what's going on, but 281 00:17:43,440 --> 00:17:47,357 they're not grounded in a single set of truth like your traditional Salesforce 282 00:17:47,440 --> 00:17:51,277 apps. Oh, I have a friend back home and 283 00:17:51,360 --> 00:17:56,397 they've built this amazing app on Claude Co-work. And every time he shows me the 284 00:17:56,480 --> 00:18:00,477 app, he goes, "Well, this is this amazing app, but this number, I know 285 00:18:00,560 --> 00:18:04,797 it's wrong every time. I know it's not exactly the right number." I said that's 286 00:18:04,880 --> 00:18:07,277 because it's not grounded in your single 287 00:18:07,360 --> 00:18:11,117 source of truth. It's not grounded in 288 00:18:11,200 --> 00:18:15,677 your core data set. And then how can you 289 00:18:15,760 --> 00:18:18,397 do that? The the idea really is how can 290 00:18:18,480 --> 00:18:23,037 you bring that probabilistic world, the AI world to the deterministic world. The 291 00:18:23,120 --> 00:18:26,797 deterministic world is where all that corporate data is, where the single 292 00:18:26,880 --> 00:18:29,757 source of truth is. That is the question 293 00:18:29,840 --> 00:18:32,237 that has been on our mind and that is 294 00:18:32,320 --> 00:18:35,357 the bridge that we want to cross because 295 00:18:35,440 --> 00:18:38,317 when we look at enterprise intelligence, 296 00:18:38,400 --> 00:18:40,477 yes, we love these probabilistic AI 297 00:18:40,560 --> 00:18:42,797 systems, but how do we deliver the 298 00:18:42,880 --> 00:18:45,437 governance and the security and the 299 00:18:45,520 --> 00:18:47,997 workflows and the apps and the rules and 300 00:18:48,080 --> 00:18:51,037 the context all of them? How do you 301 00:18:51,120 --> 00:18:53,117 bring all the power of the corporate 302 00:18:53,200 --> 00:18:56,077 system into the AI? And then one more 303 00:18:56,160 --> 00:18:58,797 thing, how do you then layer in these 304 00:18:58,880 --> 00:19:03,677 four critical layers? One, how do you deliver the data? Because we all know 305 00:19:03,760 --> 00:19:05,757 you've got to get your data right to get 306 00:19:05,840 --> 00:19:09,517 your AI right. Two, how do you take the 307 00:19:09,600 --> 00:19:13,597 power of the apps which have all the intelligence of the 308 00:19:13,680 --> 00:19:15,437 business and all of the capability and 309 00:19:15,520 --> 00:19:18,877 the metadata and the semantics that's 310 00:19:18,960 --> 00:19:23,757 deep in the analytics layers, the semantic layer. How do we unleash a 311 00:19:23,840 --> 00:19:27,757 digital workforce with agents like we've been talking about here for the last 312 00:19:27,840 --> 00:19:30,717 several years? And how can we build a 313 00:19:30,800 --> 00:19:33,357 radically different interface on all of 314 00:19:33,440 --> 00:19:38,477 those things? These four layers, data, apps and semantics, agents and 315 00:19:38,560 --> 00:19:40,317 interface, that is what we want to 316 00:19:40,400 --> 00:19:43,277 transform right now. And to make that 317 00:19:43,360 --> 00:19:46,077 happen, to really bring enterprise 318 00:19:46,160 --> 00:19:49,357 intelligence to run on our core system, 319 00:19:49,440 --> 00:19:51,677 we have to unify the probabilistic 320 00:19:51,760 --> 00:19:54,157 intelligence with that deterministic 321 00:19:54,240 --> 00:19:56,477 intelligence. And the interface and 322 00:19:56,560 --> 00:19:59,677 agents remain probabilistic. And that is 323 00:19:59,760 --> 00:20:03,357 great as long as they are grounded 324 00:20:03,440 --> 00:20:07,197 inside the deterministic data, the 325 00:20:07,280 --> 00:20:10,797 source of truth of data, the data layer 326 00:20:10,880 --> 00:20:13,277 and the absent semantics as well where 327 00:20:13,360 --> 00:20:16,717 you have spent so much time educating 328 00:20:16,800 --> 00:20:18,237 those applications on who your 329 00:20:18,320 --> 00:20:22,717 businesses are and how they run. So at 330 00:20:22,800 --> 00:20:24,717 this show, what we will do and what 331 00:20:24,800 --> 00:20:26,077 we're going to do over the next 30 332 00:20:26,160 --> 00:20:29,837 minutes is show you those four layers in 333 00:20:29,920 --> 00:20:33,437 an incredible new way. Data 360, a layer 334 00:20:33,520 --> 00:20:36,557 that helps you to integrate, to federate 335 00:20:36,640 --> 00:20:39,837 and harmonize all of your data. And that 336 00:20:39,920 --> 00:20:41,917 means connect everything in your 337 00:20:42,000 --> 00:20:45,117 enterprise together to smooth it out. 338 00:20:45,200 --> 00:20:49,117 Okay? and then to let it drive the AI 339 00:20:49,200 --> 00:20:51,997 and two to unleash through a new 340 00:20:52,080 --> 00:20:54,717 headless version of our applications the 341 00:20:54,800 --> 00:20:58,077 the fundamental application and semantic 342 00:20:58,160 --> 00:20:59,597 intelligence 343 00:20:59,680 --> 00:21:03,357 to drive that intelligence and then let 344 00:21:03,440 --> 00:21:06,477 the agents and let the interface do what 345 00:21:06,560 --> 00:21:11,757 it's going to do. When we get to the interface layer, I promise you this. 346 00:21:11,840 --> 00:21:14,877 When we get to the interface layer, I promise you this. You will see an 347 00:21:14,960 --> 00:21:19,357 interface unlike anything you have ever seen before. It will transform your 348 00:21:19,440 --> 00:21:24,077 enterprise. And that is what is exciting. Now, 349 00:21:24,160 --> 00:21:25,837 people have been saying as I've said 350 00:21:25,920 --> 00:21:28,797 that to them, how is that possible? How 351 00:21:28,880 --> 00:21:31,117 is it possible that 352 00:21:31,200 --> 00:21:33,357 so much could change so quickly at the 353 00:21:33,440 --> 00:21:36,237 interface layer? Well, for those of you 354 00:21:36,320 --> 00:21:39,037 who know how Salesforce operates, 355 00:21:39,120 --> 00:21:43,277 we operate through a metadata platform, you know, when you're working in 356 00:21:43,360 --> 00:21:46,237 Lightning and you're running Lightning applications and where you're building 357 00:21:46,320 --> 00:21:50,237 on Salesforce, you're writing in metadata. 358 00:21:50,320 --> 00:21:54,237 You're writing in the objects and the interfaces and the rules. You're writing 359 00:21:54,320 --> 00:21:57,117 in the fields and the relationships. 360 00:21:57,200 --> 00:22:00,237 You're writing in the permissions and the business logic and security and 361 00:22:00,320 --> 00:22:04,637 analytics. You're writing into the metadata and then it gets decomposed 362 00:22:04,720 --> 00:22:06,557 into the database. 363 00:22:06,640 --> 00:22:09,917 It gets pushed down into our database. 364 00:22:10,000 --> 00:22:12,637 It's not fixed. I loved it when we 365 00:22:12,720 --> 00:22:17,117 announced headless and everybody thought we somehow had cut the head off of our 366 00:22:17,200 --> 00:22:19,357 apps. 367 00:22:19,440 --> 00:22:22,397 There was never any head on the apps. It 368 00:22:22,480 --> 00:22:25,277 was always in the metadata layer. It's 369 00:22:25,360 --> 00:22:27,757 just it's hard to explain that to folks 370 00:22:27,840 --> 00:22:32,397 who are not Salesforce folks. So, it's down in the metadata layer and 371 00:22:32,480 --> 00:22:34,637 then it's been recomposed 372 00:22:34,720 --> 00:22:38,717 into Safari or Chrome. It's been 373 00:22:38,800 --> 00:22:42,637 recomposed into the browsers 374 00:22:42,720 --> 00:22:45,597 or into iOS. 375 00:22:45,680 --> 00:22:47,917 And now it's going to get recomposed 376 00:22:48,000 --> 00:22:50,877 into these AI interfaces. 377 00:22:50,960 --> 00:22:53,997 It gets recomposed into 378 00:22:54,080 --> 00:22:57,517 co-work. It gets recomposed into Slack. 379 00:22:57,600 --> 00:22:59,917 it gets recomposed 380 00:23:00,000 --> 00:23:02,237 into lightning. 381 00:23:02,320 --> 00:23:06,477 So that is what becomes really dramatic. 382 00:23:06,560 --> 00:23:09,117 It's an interface revolution. 383 00:23:09,200 --> 00:23:10,637 But we've seen a lot of interface 384 00:23:10,720 --> 00:23:14,237 revolutions. We went from DOSs to gueies 385 00:23:14,320 --> 00:23:18,877 and we went from guies to web and we went from web to mobile. And today 386 00:23:18,960 --> 00:23:20,477 you're going to see and I bet a lot of 387 00:23:20,560 --> 00:23:22,797 you have not yet seen this. You're going 388 00:23:22,880 --> 00:23:26,957 to see AI interfaces that are dynamic 389 00:23:27,040 --> 00:23:30,637 and intelligent that are composable 390 00:23:30,720 --> 00:23:35,277 and alive and that can work with you in the 391 00:23:35,360 --> 00:23:37,517 fundamental administration of the 392 00:23:37,600 --> 00:23:40,077 applications can work with you in 393 00:23:40,160 --> 00:23:42,877 building the applications and work with 394 00:23:42,960 --> 00:23:45,677 you in operating the applications 395 00:23:45,760 --> 00:23:49,917 because the interface itself is alive. 396 00:23:50,000 --> 00:23:52,877 Some people say the interface is living. 397 00:23:52,960 --> 00:23:56,637 It's really interesting. I'm going to let you determine what you think about 398 00:23:56,720 --> 00:24:00,637 that interface. Now, to make all this happen, the first 399 00:24:00,720 --> 00:24:03,277 thing we had to do is write a layer that 400 00:24:03,360 --> 00:24:05,277 would empower all that. We knew we 401 00:24:05,360 --> 00:24:08,077 wanted the dynamism. We knew we wanted 402 00:24:08,160 --> 00:24:10,797 the intelligence. We knew that we wanted 403 00:24:10,880 --> 00:24:13,517 to deep go down into that metadata and 404 00:24:13,600 --> 00:24:15,597 pull it up. We knew that it had to be 405 00:24:15,680 --> 00:24:19,597 secure and governed. And one more thing, 406 00:24:19,680 --> 00:24:24,797 we knew that it had to have zero data retention. 407 00:24:24,880 --> 00:24:29,037 Now, three years ago we were here, we talked about zero data retention. That 408 00:24:29,120 --> 00:24:33,437 means this. When you're working in Salesforce apps 409 00:24:33,520 --> 00:24:36,477 and when you're working on our platforms, 410 00:24:36,560 --> 00:24:39,517 your data is your data. It does not go 411 00:24:39,600 --> 00:24:42,637 in the models. We've audited it. We've 412 00:24:42,720 --> 00:24:45,677 tested it. We've tried it. Regardless of 413 00:24:45,760 --> 00:24:48,717 what you've heard on media or from other 414 00:24:48,800 --> 00:24:51,677 vendors, let me assure you that 415 00:24:51,760 --> 00:24:54,317 Salesforce products are built with zero 416 00:24:54,400 --> 00:24:57,597 data retention, tested over and over 417 00:24:57,680 --> 00:25:01,197 again by our security teams. Your data 418 00:25:01,280 --> 00:25:04,557 is your data. You're not training any 419 00:25:04,640 --> 00:25:07,117 other model when you're using our 420 00:25:07,200 --> 00:25:09,037 products. 421 00:25:09,120 --> 00:25:12,397 This is extremely important having ZDR 422 00:25:12,480 --> 00:25:15,277 built in. And then when you put it all 423 00:25:15,360 --> 00:25:17,917 together, when you put all those things 424 00:25:18,000 --> 00:25:21,357 together, you get AI force. You get 425 00:25:21,440 --> 00:25:23,917 those capabilities and you get this live 426 00:25:24,000 --> 00:25:26,957 interface that entrops the the value. 427 00:25:27,040 --> 00:25:28,797 And then we're going to deliver for you 428 00:25:28,880 --> 00:25:32,477 AI force in many forms. 429 00:25:32,560 --> 00:25:34,157 If you're a co-work user, you're going 430 00:25:34,240 --> 00:25:37,437 to get Cloud Force. If you are a Slack 431 00:25:37,520 --> 00:25:39,997 user, you're going to get Slack Force. 432 00:25:40,080 --> 00:25:44,157 If you're a Lightning user, you're going to get the new co-orker. And there will 433 00:25:44,240 --> 00:25:46,957 be many others too. And we will also 434 00:25:47,040 --> 00:25:49,917 deliver an SDK so you can build your own 435 00:25:50,000 --> 00:25:53,517 AI force applications as well. This is 436 00:25:53,600 --> 00:25:58,317 really the most exciting thing I have ever seen for Salesforce because we have 437 00:25:58,400 --> 00:26:02,557 been talking about the data layer for a long time. We have been talking about 438 00:26:02,640 --> 00:26:06,877 the applications and semantic layer for a long time and we have been talking 439 00:26:06,960 --> 00:26:08,797 about now the agentic layer for three 440 00:26:08,880 --> 00:26:11,917 years. And now for the first time we're 441 00:26:12,000 --> 00:26:14,077 talking about this 442 00:26:14,160 --> 00:26:18,877 a live interface on Salesforce unlocking 443 00:26:18,960 --> 00:26:23,037 this trap value finding the patterns 444 00:26:23,120 --> 00:26:26,157 across all your data getting answers in 445 00:26:26,240 --> 00:26:29,757 seconds not days and now anyone can get 446 00:26:29,840 --> 00:26:33,597 that value from Salesforce. 447 00:26:33,680 --> 00:26:36,797 That is the power of AI force. And while 448 00:26:36,880 --> 00:26:41,117 you might not have seen this from other vendors yet, I assure you, you're about 449 00:26:41,200 --> 00:26:43,277 to see something that I am sure that 450 00:26:43,360 --> 00:26:46,557 will get repeated over and over again 451 00:26:46,640 --> 00:26:48,957 throughout our whole industry. 452 00:26:49,040 --> 00:26:51,837 Just like the trailblazers have said in 453 00:26:51,920 --> 00:26:54,077 this conference now for almost three 454 00:26:54,160 --> 00:26:57,357 decades, I'm confident you're will see 455 00:26:57,440 --> 00:27:00,957 this pattern repeat everywhere else. 456 00:27:01,040 --> 00:27:03,357 We saw Steve Mo. We saw how incredible 457 00:27:03,440 --> 00:27:05,997 our trailblazers are. They are going to 458 00:27:06,080 --> 00:27:09,197 be even more incredible with AI force. 459 00:27:09,280 --> 00:27:11,277 They are going to be even more powerful 460 00:27:11,360 --> 00:27:13,837 to administer, develop, and operate 461 00:27:13,920 --> 00:27:16,797 these systems across all of these 462 00:27:16,880 --> 00:27:20,557 layers. It is really awesome. And you're 463 00:27:20,640 --> 00:27:23,117 going to see the demo and pay attention. 464 00:27:23,200 --> 00:27:27,197 It's going to be really incredible. 465 00:27:27,280 --> 00:27:30,877 Now, we've talked about the vision of 466 00:27:30,960 --> 00:27:34,317 lighting up the data, making sure, 467 00:27:34,400 --> 00:27:37,037 excuse me, making sure your data is 468 00:27:37,120 --> 00:27:40,717 ready for you. And two, 469 00:27:40,800 --> 00:27:43,357 making sure all of our apps, which were 470 00:27:43,440 --> 00:27:48,317 always built this way, always built with metadata first, so that this moment 471 00:27:48,400 --> 00:27:50,317 would be a moment they could take 472 00:27:50,400 --> 00:27:53,597 advantage of, are also ready for you. 473 00:27:53,680 --> 00:27:57,277 and three the agentic layer as well so 474 00:27:57,360 --> 00:28:00,157 that it can really deliver that value. 475 00:28:00,240 --> 00:28:04,157 Now I know many of you are already starting to use these incredible agents. 476 00:28:04,240 --> 00:28:08,477 How many of you have been on salesforce.com or informatica.com or 477 00:28:08,560 --> 00:28:10,877 already using Piper by the way this 478 00:28:10,960 --> 00:28:13,517 qualification agent quite a few hands. 479 00:28:13,600 --> 00:28:18,077 It is amazing. You know you're talking to Piper. We're going to demo it in a 480 00:28:18,160 --> 00:28:20,157 second. You know, it's helping to 481 00:28:20,240 --> 00:28:22,237 qualify your prospects and your 482 00:28:22,320 --> 00:28:25,117 customers. Hunter Hunter went out and 483 00:28:25,200 --> 00:28:27,597 generated $500 million of pipeline for 484 00:28:27,680 --> 00:28:29,997 me last quarter. It was kind of amazing 485 00:28:30,080 --> 00:28:33,757 what p what Hunter did. Casey Casey 486 00:28:33,840 --> 00:28:36,637 answered five million customer service 487 00:28:36,720 --> 00:28:39,997 issues for me u so far since I launched 488 00:28:40,080 --> 00:28:42,957 it about 18 months ago. And Paige is 489 00:28:43,040 --> 00:28:46,557 doing our ITSM work and HR capabilities. 490 00:28:46,640 --> 00:28:51,037 And Marshall is doing this incredible work as well in the supply chain. And 491 00:28:51,120 --> 00:28:54,877 now we have Finn, which is the number one customer service agent. We're even 492 00:28:54,960 --> 00:28:59,757 using that on help.salesforce.com already. It's incredible what Finn is. 493 00:28:59,840 --> 00:29:04,157 And we got that running, I think, in about 12 days at Salesforce. It's an 494 00:29:04,240 --> 00:29:05,997 incredible capability that you can go 495 00:29:06,080 --> 00:29:09,117 super fast with. that idea that you have 496 00:29:09,200 --> 00:29:11,837 those three layers data apps and 497 00:29:11,920 --> 00:29:15,277 semantics and agents and then add the 498 00:29:15,360 --> 00:29:18,077 interface on top. Adding the interface 499 00:29:18,160 --> 00:29:23,357 on top means that everything is going to change. So one of the things I noticed 500 00:29:23,440 --> 00:29:28,077 when I was with all the customers for the last two months and it was pretty 501 00:29:28,160 --> 00:29:32,237 incredible being there with everybody but the applications kind of looked 502 00:29:32,320 --> 00:29:34,797 mostly the same that they've looked like 503 00:29:34,880 --> 00:29:39,757 for the last few years. And I would say to the CEOs and CIOS and cos of these 504 00:29:39,840 --> 00:29:43,277 companies, do you feel like you've gone through an enterprise transformation? 505 00:29:43,360 --> 00:29:45,197 Well, we've got this pilot going or we 506 00:29:45,280 --> 00:29:47,677 tried this or we did that. I think when 507 00:29:47,760 --> 00:29:50,477 you put this interface on, everyone will 508 00:29:50,560 --> 00:29:55,277 see that their systems have now changed. 509 00:29:55,360 --> 00:29:58,557 Incredible. Okay, so let's take a look at cloud 510 00:29:58,640 --> 00:30:01,037 force. This is Salesforce and Claude. 511 00:30:01,120 --> 00:30:02,877 It's the number one AI meets the number 512 00:30:02,960 --> 00:30:06,157 one CRM. It is that live interface built 513 00:30:06,240 --> 00:30:09,037 around you. If you are a co-work user, 514 00:30:09,120 --> 00:30:11,997 you are going to love this platform. We 515 00:30:12,080 --> 00:30:16,797 use it at Salesforce. We use it aggressively. We turned it over to our 516 00:30:16,880 --> 00:30:20,317 operating unit leaders several months ago. They have been running their 517 00:30:20,400 --> 00:30:24,797 businesses. When we were doing the focus group for this room, I was sitting next 518 00:30:24,880 --> 00:30:28,077 to Miguel Milano, our new chief operating officer. Miguel, are you in 519 00:30:28,160 --> 00:30:32,797 the room? Where? Stand up. Here's Miguel Milano, our new COO. [applause] 520 00:30:32,880 --> 00:30:34,877 Congratulations, 521 00:30:34,960 --> 00:30:38,637 Miguel. I was sitting next to Miguel and 522 00:30:38,720 --> 00:30:41,037 he was using Cloud Force to run 523 00:30:41,120 --> 00:30:43,357 Salesforce. It was incredible. And he 524 00:30:43,440 --> 00:30:45,757 was also using Slack at the same time. 525 00:30:45,840 --> 00:30:50,077 It was hard to believe. Now, for for those of you who use Slack, how many 526 00:30:50,160 --> 00:30:51,757 Slack users do we have here? Raise your 527 00:30:51,840 --> 00:30:53,997 hands. Oh, quite a few. Oh, I'm 528 00:30:54,080 --> 00:30:57,117 surprised. Well, Slack is where AI 529 00:30:57,200 --> 00:31:01,277 works. It's pretty awesome. I mean, we bought this company six years ago. We 530 00:31:01,360 --> 00:31:03,277 have invested a ton in this company, 531 00:31:03,360 --> 00:31:05,837 transformed it. It's done amazing. It's 532 00:31:05,920 --> 00:31:09,037 become our very fastest growing product. 533 00:31:09,120 --> 00:31:12,877 So many AI companies here in the valley, like within a mile or two of this 534 00:31:12,960 --> 00:31:15,917 building, all run on Slack. It's 535 00:31:16,000 --> 00:31:18,077 awesome. But one of the things though 536 00:31:18,160 --> 00:31:20,557 about Slack now that you have is Slack 537 00:31:20,640 --> 00:31:23,997 Force. So that same user interface that 538 00:31:24,080 --> 00:31:27,597 is running from AI Force in Claw Force 539 00:31:27,680 --> 00:31:32,397 is also now running in Slack. And you're going to see that at the show. And for 540 00:31:32,480 --> 00:31:36,317 those of you who are coders or who are using coding agents in your businesses, 541 00:31:36,400 --> 00:31:38,637 did you know now you can code inside 542 00:31:38,720 --> 00:31:41,437 Slack, you know, coding has traditional 543 00:31:41,520 --> 00:31:44,557 been a single player sort board? It's a 544 00:31:44,640 --> 00:31:48,717 single player sport, but now it becomes a multiplayer sport. And you can write, 545 00:31:48,800 --> 00:31:50,957 review, and ship code together with 546 00:31:51,040 --> 00:31:54,077 agents. And all of Salesforce is 547 00:31:54,160 --> 00:31:57,117 available inside Slack with Slack CRM. 548 00:31:57,200 --> 00:32:01,357 So you can use Slack to run Salesforce 549 00:32:01,440 --> 00:32:05,917 and many of our customers are already using Slackbot millions every single 550 00:32:06,000 --> 00:32:09,517 week where they're reading across their DMs, they're reading across their 551 00:32:09,600 --> 00:32:11,437 channels, they're reading across the 552 00:32:11,520 --> 00:32:13,597 whole data set and letting Slackbot 553 00:32:13,680 --> 00:32:17,197 provide the AI for the enterprise. That 554 00:32:17,280 --> 00:32:20,237 is why Slack has become Salesforce's 555 00:32:20,320 --> 00:32:24,717 fastest growing product. Okay. And there's one more piece of this for those 556 00:32:24,800 --> 00:32:28,877 of you are in Lightning. Anybody here use Lightning by any chance? Okay, we 557 00:32:28,960 --> 00:32:31,597 have a few Lightning users out there. 558 00:32:31,680 --> 00:32:33,757 Now, Agent Force Co-worker is running 559 00:32:33,840 --> 00:32:36,637 inside Lightning as well. So, now you 560 00:32:36,720 --> 00:32:39,117 can have that same live interface in 561 00:32:39,200 --> 00:32:44,077 Lightning. So, if you use Co-work, you've got it. If you have Slack, you've 562 00:32:44,160 --> 00:32:47,757 got it. If you've got Lightning, you've got it. And I bet by the time we get 563 00:32:47,840 --> 00:32:50,077 back here a year from now, we'll have 564 00:32:50,160 --> 00:32:54,077 dozens of live interfaces running on 565 00:32:54,160 --> 00:32:55,997 Salesforce. We've transformed our 566 00:32:56,080 --> 00:32:58,557 architecture. Look at this. You can see 567 00:32:58,640 --> 00:33:01,277 that core data layer with Informatica 568 00:33:01,360 --> 00:33:04,157 and Muleoft. You can see it with Tableau 569 00:33:04,240 --> 00:33:06,957 and and how it's working to deliver that 570 00:33:07,040 --> 00:33:08,957 core system. And then you can see the 571 00:33:09,040 --> 00:33:11,597 application layer and all the different 572 00:33:11,680 --> 00:33:13,997 applications are now headless and 573 00:33:14,080 --> 00:33:18,477 providing that API and that capability 574 00:33:18,560 --> 00:33:21,677 and the agentic layer as well. and all 575 00:33:21,760 --> 00:33:26,077 the agents that you need to run your business or build your own agents with 576 00:33:26,160 --> 00:33:28,397 agent force. Also, 577 00:33:28,480 --> 00:33:30,717 all of these incredible pieces helping 578 00:33:30,800 --> 00:33:33,517 to create and empower those trailblazers 579 00:33:33,600 --> 00:33:36,317 that are so important to us. We want to 580 00:33:36,400 --> 00:33:37,997 make sure that Trailblazers are 581 00:33:38,080 --> 00:33:41,197 successful. They've built 12.8 million 582 00:33:41,280 --> 00:33:44,157 custom enterprise apps. They've done 583 00:33:44,240 --> 00:33:47,437 countless API AP apex calls and API 584 00:33:47,520 --> 00:33:51,917 calls. They've built these incredible systems. It's been awesome what the 585 00:33:52,000 --> 00:33:53,997 Trailblazers have done and this is going 586 00:33:54,080 --> 00:33:56,317 to elevate them to an incredible new 587 00:33:56,400 --> 00:33:59,357 place. And we're delivering new versions 588 00:33:59,440 --> 00:34:01,437 of Salesforce, including our new AI 589 00:34:01,520 --> 00:34:04,157 Force Max edition, which bundles all of 590 00:34:04,240 --> 00:34:07,117 this together. So you can have one core 591 00:34:07,200 --> 00:34:09,677 product that you can acquire that 592 00:34:09,760 --> 00:34:11,757 delivers all of this functionality to 593 00:34:11,840 --> 00:34:16,237 you. One product, AI Force Max, with all 594 00:34:16,320 --> 00:34:20,717 of our functionality built together. So there is no concern. Do you not have 595 00:34:20,800 --> 00:34:22,717 everything you need to be totally 596 00:34:22,800 --> 00:34:26,077 successful right now? So please welcome 597 00:34:26,160 --> 00:34:27,917 to give this incredible demonstration 598 00:34:28,000 --> 00:34:30,477 our new president of applications and 599 00:34:30,560 --> 00:34:35,770 marketing, Patrick Stokes. [applause and cheering] 600 00:34:36,080 --> 00:34:38,957 >> All right. All right. Thank you, Mark. Good 601 00:34:39,040 --> 00:34:43,757 morning, Dreamforce. It's awesome to be back with all of you. I love doing this 602 00:34:43,840 --> 00:34:47,517 every year. I hope I get to keep doing it. We'll see here in a moment. So 603 00:34:47,600 --> 00:34:50,477 listen, six months ago, we held an 604 00:34:50,560 --> 00:34:52,157 event. It was actually right across the 605 00:34:52,240 --> 00:34:55,357 street to launch Slackbot. And at that 606 00:34:55,440 --> 00:34:59,197 event, our co-founder, Parker Harris, you all know Parker. He's sitting right 607 00:34:59,280 --> 00:35:01,197 over here. 608 00:35:01,280 --> 00:35:04,477 There he is. [applause] He looked right 609 00:35:04,560 --> 00:35:07,517 into the camera and he said something a 610 00:35:07,600 --> 00:35:11,757 little weird. You want to know what he said? I've got 611 00:35:11,840 --> 00:35:15,597 the clip. Let's actually just watch the clip. 612 00:35:15,680 --> 00:35:19,437 We are basically saying, "Why should I ever log into Salesforce? I built the 613 00:35:19,520 --> 00:35:21,197 Lightning UI. I worked really hard on 614 00:35:21,280 --> 00:35:27,640 it. Why should you ever log into Salesforce again? Maybe you never will." 615 00:35:29,600 --> 00:35:32,157 Crazy thing to hear, right? Crazy. You 616 00:35:32,240 --> 00:35:36,717 know, if you're any other software company, that would be a terrifying 617 00:35:36,800 --> 00:35:40,797 thing to say because other software companies, they think their product is 618 00:35:40,880 --> 00:35:43,437 the UI. But that's not what we think at 619 00:35:43,520 --> 00:35:45,437 Salesforce. that Salesforce, our product 620 00:35:45,520 --> 00:35:48,157 is the trust that all of you, our 621 00:35:48,240 --> 00:35:51,997 customers put in us to hold your data, 622 00:35:52,080 --> 00:35:54,637 to hold your workflows, your business 623 00:35:54,720 --> 00:35:59,357 processes, your permissions, your security rules. That is the Salesforce 624 00:35:59,440 --> 00:36:01,437 product. And we asked ourselves, what 625 00:36:01,520 --> 00:36:03,277 would it look like if we could plug that 626 00:36:03,360 --> 00:36:06,477 product in to a new interface, to an 627 00:36:06,560 --> 00:36:11,117 entirely new interface and a Gentic interface? And that's exactly what we 628 00:36:11,200 --> 00:36:13,117 set out to do with our friends from 629 00:36:13,200 --> 00:36:16,317 Anthropic. Now, here I am inside of 630 00:36:16,400 --> 00:36:19,117 Claude Co-work and I'm about to show you 631 00:36:19,200 --> 00:36:21,837 my interface. Everything you are about 632 00:36:21,920 --> 00:36:27,117 to see is something that I asked Claude to do for me. And before I show it to 633 00:36:27,200 --> 00:36:30,957 you, I'm going to give you one last warning, which is despite what Parker 634 00:36:31,040 --> 00:36:33,837 just said, you are going to see just a 635 00:36:33,920 --> 00:36:35,997 tiny little bit of lightning in here. 636 00:36:36,080 --> 00:36:42,600 Just bear with me. Okay, here we go. 637 00:36:51,200 --> 00:36:53,437 Hello, Patrick. Here are your deal 638 00:36:53,520 --> 00:36:55,997 signals for today. 639 00:36:56,080 --> 00:36:59,277 >> Okay, buddy. This just in. The quarter 640 00:36:59,360 --> 00:37:03,597 sits $8.2 million short of your $285 641 00:37:03,680 --> 00:37:06,157 million target with three weeks left to 642 00:37:06,240 --> 00:37:07,997 run. 643 00:37:08,080 --> 00:37:11,037 Northstar needs your attention. $4.8 8 644 00:37:11,120 --> 00:37:14,317 million 10 days past close and a block 645 00:37:14,400 --> 00:37:18,877 security review. Those are your signals, pal. Your 646 00:37:18,960 --> 00:37:21,197 command center has the answers. 647 00:37:21,280 --> 00:37:22,717 Trailblazers, 648 00:37:22,800 --> 00:37:29,160 welcome to Dreamforce. Digital Parker out. 649 00:37:30,610 --> 00:37:32,620 [applause] 650 00:37:33,680 --> 00:37:35,517 >> All right. Thank you, Parker. Appreciate 651 00:37:35,600 --> 00:37:38,797 the insight. So, look, this is my 652 00:37:38,880 --> 00:37:40,557 Salesforce. Like I said, everything that 653 00:37:40,640 --> 00:37:42,797 you see here is something that I 654 00:37:42,880 --> 00:37:45,837 specifically asked for and Claude helped 655 00:37:45,920 --> 00:37:50,797 me bring it together. I can see if I expand this, I can see my pipeline 656 00:37:50,880 --> 00:37:54,637 coming in from around the world everywhere. I've got a new opportunity 657 00:37:54,720 --> 00:37:58,797 opening up. I can see all of my service data coming in where my cases are 658 00:37:58,880 --> 00:38:03,277 landing around the world. So, I can see where my hotspots are. I can even see 659 00:38:03,360 --> 00:38:06,877 all of my marketing data. People interacting with all of my different 660 00:38:06,960 --> 00:38:09,197 websites, interacting with Piper on my 661 00:38:09,280 --> 00:38:11,517 website, signing up for new campaigns, 662 00:38:11,600 --> 00:38:16,717 interacting with campaigns, all in this live interface. But this is more than 663 00:38:16,800 --> 00:38:18,397 just an interface to look at data. 664 00:38:18,480 --> 00:38:20,957 Remember, we're combining this with AI. 665 00:38:21,040 --> 00:38:23,037 In this case, Parker, who's got a lot of 666 00:38:23,120 --> 00:38:25,757 insights, right? And Parker reminded me 667 00:38:25,840 --> 00:38:30,237 right when we started there that I have a problem with Northstar communities. 668 00:38:30,320 --> 00:38:34,317 and he said, "You should probably take a peek at that." Now, I know Northstar 669 00:38:34,400 --> 00:38:36,717 happens to be based in San Francisco. 670 00:38:36,800 --> 00:38:39,037 So, I can click into San Francisco here 671 00:38:39,120 --> 00:38:41,917 to drill into the pipeline that I have. 672 00:38:42,000 --> 00:38:45,437 I've got two accounts that have opportunities. I'm going to click into 673 00:38:45,520 --> 00:38:47,917 my Northstar account here. And there it 674 00:38:48,000 --> 00:38:51,757 is. There is that security review that 675 00:38:51,840 --> 00:38:53,517 is blocked. And it's actually kind of 676 00:38:53,600 --> 00:38:56,237 bad. We've got $4.8 8 million in open 677 00:38:56,320 --> 00:38:58,797 pipeline that is not going to close 678 00:38:58,880 --> 00:39:01,597 unless we get this thing moving. Now, I 679 00:39:01,680 --> 00:39:03,997 wanted a way to let my team know that 680 00:39:04,080 --> 00:39:06,797 this is unacceptable. And I did that in 681 00:39:06,880 --> 00:39:08,637 the most Patrick way that I could think 682 00:39:08,720 --> 00:39:15,400 of, which is I asked Claude to code in a sad trombone. 683 00:39:16,560 --> 00:39:19,117 And uh that actually sends a real 684 00:39:19,200 --> 00:39:23,677 activity over to Salesforce. So that logs in this account record so my team 685 00:39:23,760 --> 00:39:27,757 knows that I'm pissed off. If I wasn't pissed off, I could do something that 686 00:39:27,840 --> 00:39:32,077 I've always wanted to do, which is blow an air horn 687 00:39:32,160 --> 00:39:33,837 on the Salesforce stage. I can do this 688 00:39:33,920 --> 00:39:36,557 as many times as I want. Nobody can stop 689 00:39:36,640 --> 00:39:39,197 me. 690 00:39:39,280 --> 00:39:43,837 Okay, but to get real for a second, what do I actually want to do? What I want to 691 00:39:43,920 --> 00:39:47,597 do is I want to send a Slack message over to my team. I need to get them 692 00:39:47,680 --> 00:39:50,157 rocking and rolling on this opportunity. 693 00:39:50,240 --> 00:39:54,637 So, we're going to click into this Slack interface. And I said, "Hey, give me a 694 00:39:54,720 --> 00:39:59,437 way to have Claude generate, but let me be able to rewrite the uh the message if 695 00:39:59,520 --> 00:40:03,757 I want to." So, I can do that right here. We can say, "Hey, Dreamforce." It 696 00:40:03,840 --> 00:40:06,717 helps if you spell it right, although it actually doesn't really matter. God, 697 00:40:06,800 --> 00:40:08,877 it's hard typing on stage. There we go. 698 00:40:08,960 --> 00:40:11,997 And then all I have to do is post this over to Slack. And if I get over there 699 00:40:12,080 --> 00:40:13,517 fast enough, there it was. You saw it 700 00:40:13,600 --> 00:40:16,637 just pop up. 10:46. There is our message 701 00:40:16,720 --> 00:40:19,277 right over to Slack. getting our team 702 00:40:19,360 --> 00:40:21,917 rocking and rolling. Okay, now I bet 703 00:40:22,000 --> 00:40:24,877 you're probably wondering how this all 704 00:40:24,960 --> 00:40:27,357 actually works. And let me tell you, so 705 00:40:27,440 --> 00:40:30,477 it all starts right over here. If we go 706 00:40:30,560 --> 00:40:33,117 into, excuse me, plugins, you'll see 707 00:40:33,200 --> 00:40:35,117 we've got this brand new plugin, 708 00:40:35,200 --> 00:40:38,317 Salesforce for Claude. Now, this plugin 709 00:40:38,400 --> 00:40:42,797 solves all of the hard problems. Who's heard of MCP servers here? Who knows 710 00:40:42,880 --> 00:40:46,397 what MCP servers are and how to use them? A lot of hands are going to go 711 00:40:46,480 --> 00:40:50,877 down, right? They're hard. This is a new technology. Who knows how to uh enable 712 00:40:50,960 --> 00:40:55,437 zero data retention, right? Not many people who's written skills for Claude, 713 00:40:55,520 --> 00:40:59,517 probably a few more of you, right? This is hard stuff. And we sat down with our 714 00:40:59,600 --> 00:41:03,757 friends at Anthropic and said, "What if we could put all of that together into 715 00:41:03,840 --> 00:41:08,477 one package, one plugin that if you have Claude Enterprise, you can just go in, 716 00:41:08,560 --> 00:41:12,957 turn it on, and pick the users that you want to give access to." So that is 717 00:41:13,040 --> 00:41:15,437 exactly what we did. But what about that 718 00:41:15,520 --> 00:41:18,477 UI? How did I create that UI? Some PM 719 00:41:18,560 --> 00:41:20,557 didn't create that for me somewhere. 720 00:41:20,640 --> 00:41:23,597 That is a UI that I personally created 721 00:41:23,680 --> 00:41:26,317 for myself by just asking. And I'll show 722 00:41:26,400 --> 00:41:30,637 you that conversation right here. Here is the complete conversation. You can 723 00:41:30,720 --> 00:41:34,397 see where I started. You get up and running on these interfaces. I'm not 724 00:41:34,480 --> 00:41:36,877 kidding. in like six to eight minutes. 725 00:41:36,960 --> 00:41:41,117 And then you have a few days worth of back and forth as you iterate and you 726 00:41:41,200 --> 00:41:43,517 add all of the silly features like I did 727 00:41:43,600 --> 00:41:48,317 with Sad Trombones and that awesome 3D Parker that you s that you saw. All of 728 00:41:48,400 --> 00:41:51,277 that. Look at that. Literally create an avatar of Parker Harris in his lightning 729 00:41:51,360 --> 00:41:55,437 suit. Now, I had to give it some things, but that is how we do it. Now, the last 730 00:41:55,520 --> 00:41:57,597 question I want to answer for you is how 731 00:41:57,680 --> 00:41:59,757 on earth do you get this thing, right? 732 00:41:59,840 --> 00:42:02,477 Well, we can show you. Now, Mark 733 00:42:02,560 --> 00:42:07,277 mentioned the uh the pricing and packaging earlier, but this is 734 00:42:07,360 --> 00:42:10,317 Dreamforce, baby. We don't want you to worry about pricing and packaging. What 735 00:42:10,400 --> 00:42:15,197 we want you to do is go get your hands on this thing. So, for the time being, 736 00:42:15,280 --> 00:42:20,157 everything that you just saw is in open beta. Any one of you can go, you jump 737 00:42:20,240 --> 00:42:23,837 over to the app exchange. I'll show it to you right here, right again, inside 738 00:42:23,920 --> 00:42:26,477 of Claude. Look for this plugin within 739 00:42:26,560 --> 00:42:28,397 the app exchange. Fill out the form. 740 00:42:28,480 --> 00:42:30,877 Give us your org ID and we will turn you 741 00:42:30,960 --> 00:42:35,597 on today. If you are not here with us at Dreamforce, of course, we've got a trail 742 00:42:35,680 --> 00:42:38,397 head. I I blew right through the applause, but that's okay. You'll do it 743 00:42:38,480 --> 00:42:41,917 afterwards. And if you are here with us 744 00:42:42,000 --> 00:42:44,877 at Dreamforce, I I beg you, get over to 745 00:42:44,960 --> 00:42:47,517 Moscone West. It's across the street. We 746 00:42:47,600 --> 00:42:52,317 have AI learning labs. You will get in there. There is an ocean of laptops with 747 00:42:52,400 --> 00:42:54,317 claw force setup. You can learn how to 748 00:42:54,400 --> 00:42:56,717 build your own command center and walk 749 00:42:56,800 --> 00:42:59,997 out of here with your org turned on. So 750 00:43:00,080 --> 00:43:04,710 that is AI Force. [applause] 751 00:43:07,200 --> 00:43:11,437 All right. Thank you. So now we have something incredibly special. And to do 752 00:43:11,520 --> 00:43:14,397 that, I'm going to reintroduce Mr. Mark Benning off. Mark. 753 00:43:14,480 --> 00:43:18,557 >> All right. Great job, Pat. How about a hand for Patrick who's excited about 754 00:43:18,640 --> 00:43:22,477 that interface? [applause] That is just the beginning of the 755 00:43:22,560 --> 00:43:27,037 interface that you're going to see. I think AI Force remains the most exciting 756 00:43:27,120 --> 00:43:28,877 thing we have ever done at Salesforce. 757 00:43:28,960 --> 00:43:33,917 And to see this first version of it running on Co-work and Claude, which is 758 00:43:34,000 --> 00:43:37,277 amazing. I don't know if you saw the cover of Time magazine today, but 759 00:43:37,360 --> 00:43:39,757 Co-work is also on the cover of Time 760 00:43:39,840 --> 00:43:44,317 magazine. And here we have the CEO of Enthropic right here, Daario. Hello, 761 00:43:44,400 --> 00:43:49,117 Ario. How are you? >> Hey, >> great to have you. Fantastic. 762 00:43:49,200 --> 00:43:51,757 >> [applause] >> Great job, Daario. You're doing an 763 00:43:51,840 --> 00:43:55,997 amazing job leading the AI industry, guiding it all right from our Slack 764 00:43:56,080 --> 00:43:58,637 headquarters building. We watch you every day. 765 00:43:58,720 --> 00:44:03,517 >> We're renting it from you. [laughter] >> It's all good karma, isn't it? And uh 766 00:44:03,600 --> 00:44:07,997 we're watching you doing an incredible job. You become the number one AI in the 767 00:44:08,080 --> 00:44:12,237 world, three times larger than the nearest provider. It's been amazing to 768 00:44:12,320 --> 00:44:17,117 be partnered with you. It's all been very karmic and kismmet and good. And 769 00:44:17,200 --> 00:44:19,997 one of the things I have to ask you before we get into the interview, I want 770 00:44:20,080 --> 00:44:23,117 to talk to you about AI Force. I want to talk to you about Cloud Force. I want to 771 00:44:23,200 --> 00:44:26,317 talk to you about how you're running your own business. But wow, you wrote, 772 00:44:26,400 --> 00:44:30,397 you know, you I mean everything from your first essay that you wrote, you 773 00:44:30,480 --> 00:44:32,717 know, about loving grace to to the essay 774 00:44:32,800 --> 00:44:35,357 this weekend on pacing has been 775 00:44:35,440 --> 00:44:40,317 incredible. But give us your state of the AI industry and pacing and where 776 00:44:40,400 --> 00:44:44,237 your mind is right now. >> Yeah, I I think it's maybe easiest to 777 00:44:44,320 --> 00:44:46,717 explain it by an analogy. So, let's say 778 00:44:46,800 --> 00:44:51,357 you're running a car company and another car company, not yours, they have some 779 00:44:51,440 --> 00:44:52,717 kind of safety incident, right? 780 00:44:52,800 --> 00:44:55,277 Something goes wrong with the brakes, uh, you know, something with the 781 00:44:55,360 --> 00:45:00,397 manufacturing. Now, you believe you have the best safety record in the industry. 782 00:45:00,480 --> 00:45:01,837 What do you do? How do you approach it? 783 00:45:01,920 --> 00:45:05,357 Obviously, it's very tempting to attack your competitor and say, "These guys are 784 00:45:05,440 --> 00:45:08,157 unsafe. We're safe." But I think the 785 00:45:08,240 --> 00:45:13,517 more responsible way to respond to it is to say, "Hey, first of all, let's look 786 00:45:13,600 --> 00:45:16,797 let's look at our own record, right? We may not have had this big high-profile 787 00:45:16,880 --> 00:45:20,397 incident, but I'm sure we're not perfect. Let's look at everything and we 788 00:45:20,480 --> 00:45:24,557 can always be better. Let's make our practices better. Um, let's recommmit 789 00:45:24,640 --> 00:45:26,797 transparency. Let's invest more in 790 00:45:26,880 --> 00:45:31,677 safety. Then let's organize the rest of the industry and say, what can we do to 791 00:45:31,760 --> 00:45:35,997 set standards for everyone? What can we do to make everyone's standards better? 792 00:45:36,080 --> 00:45:39,517 And then finally, there should be an international component to it. And and 793 00:45:39,600 --> 00:45:43,277 that's essentially the the three-step plan that I laid out that I laid out in 794 00:45:43,360 --> 00:45:47,997 the essay. the the first of which we committed to and the the others of which 795 00:45:48,080 --> 00:45:51,917 we're going to have a dialogue with the rest of the industry about and I think I 796 00:45:52,000 --> 00:45:53,437 think that's the way to lead the 797 00:45:53,520 --> 00:45:56,797 industry forward to set an example to 798 00:45:56,880 --> 00:46:00,317 say that everyone can always be better. 799 00:46:00,400 --> 00:46:04,477 Let me ask you a question Dario. You know it's been amazing what you have 800 00:46:04,560 --> 00:46:06,957 been able to accomplish like I said but 801 00:46:07,040 --> 00:46:11,597 there are a lot of surprises also that you have gone through. So you know just 802 00:46:11,680 --> 00:46:14,957 tell us what has been your biggest surprise over the last decade and you 803 00:46:15,040 --> 00:46:17,757 know you've obviously been heads down in 804 00:46:17,840 --> 00:46:21,277 AI now for 10 years really in earnest. 805 00:46:21,360 --> 00:46:25,037 What's your biggest shock about where we are right now? you know it's it's been 806 00:46:25,120 --> 00:46:28,237 the pace of the progress not just of the 807 00:46:28,320 --> 00:46:30,797 technology but of the economic side of 808 00:46:30,880 --> 00:46:34,237 it. So we you know I formulated the 809 00:46:34,320 --> 00:46:37,837 scaling laws along with some of my co-founders which tell you that AI 810 00:46:37,920 --> 00:46:41,677 models get smarter and smarter the more compute you throw into them. And so we 811 00:46:41,760 --> 00:46:45,917 had a prediction of just how capable these models would be. But I think what 812 00:46:46,000 --> 00:46:50,237 we didn't appreciate is that it would lead to these companies growing so fast 813 00:46:50,320 --> 00:46:53,677 to all these incredible, you know, products that we're working together on 814 00:46:53,760 --> 00:46:57,997 and you've been talking about today and and how quickly they would become 815 00:46:58,080 --> 00:47:01,357 central to everything that's going on in the world, right? I just watched the 816 00:47:01,440 --> 00:47:05,677 talks before that where, you know, you guys talked about MCP and co-work and 817 00:47:05,760 --> 00:47:09,997 claude skills and these are all new things that people are just beginning to 818 00:47:10,080 --> 00:47:14,317 use, but they're being adopted so quickly because the economic value is so 819 00:47:14,400 --> 00:47:18,237 is so great. So, I' I've just been surprised that such a pace is possible 820 00:47:18,320 --> 00:47:20,877 in the business world. >> Well, [snorts] I'll tell you at 821 00:47:20,960 --> 00:47:25,437 Salesforce, we are huge co-work fans and also when I was in Europe, I met with so 822 00:47:25,520 --> 00:47:27,197 many customers who are co-work fans. 823 00:47:27,280 --> 00:47:30,957 It's incredible what you've done with the product. I noticing over your 824 00:47:31,040 --> 00:47:34,877 shoulder here you've got a few Salesforce alumni behind you who are 825 00:47:34,960 --> 00:47:38,477 helping you to run your company which >> you train them well Mark you train them 826 00:47:38,560 --> 00:47:41,837 well [laughter] >> trying to do my best to help the whole 827 00:47:41,920 --> 00:47:44,637 industry you know 828 00:47:44,720 --> 00:47:47,597 >> I measure myself by how many CEOs cos 829 00:47:47,680 --> 00:47:51,757 and CRO are in other companies that all came from Salesforce you 830 00:47:51,840 --> 00:47:55,277 >> you do a fantastic job of that no truly truly you do 831 00:47:55,360 --> 00:47:57,117 >> thank you 832 00:47:57,200 --> 00:47:59,917 but what I want to say is this I I want 833 00:48:00,000 --> 00:48:03,277 to say you know yes we're have to keep 834 00:48:03,360 --> 00:48:07,117 our eye on the pace of AI you know it's been amazing what's happened over 10 835 00:48:07,200 --> 00:48:08,477 years no one could have written the 836 00:48:08,560 --> 00:48:11,517 story now these interfaces are truly 837 00:48:11,600 --> 00:48:16,557 amazing the demo we just saw is remarkable I think every customer here 838 00:48:16,640 --> 00:48:18,397 wants to have that same interface on all 839 00:48:18,480 --> 00:48:20,637 of their systems everybody wants to 840 00:48:20,720 --> 00:48:23,757 unlock the trap value you know what's 841 00:48:23,840 --> 00:48:28,477 what is your kind of recommendation for everyone in this room and the virtual 842 00:48:28,560 --> 00:48:32,317 room. Obviously, you can see we have 10,000 people all over this room, but 10 843 00:48:32,400 --> 00:48:34,957 million joining us online. You know, 844 00:48:35,040 --> 00:48:37,837 what actions do you want us to take? 845 00:48:37,920 --> 00:48:40,077 >> Yeah. So, you know, I would I would just 846 00:48:40,160 --> 00:48:43,597 say when I look at the technology versus 847 00:48:43,680 --> 00:48:48,237 how much it has diffused, even if we freeze the technology in place, which 848 00:48:48,320 --> 00:48:51,837 we're not doing, pacing the frontier is not not doing that at all. The 849 00:48:51,920 --> 00:48:53,597 technology will keep getting better. But 850 00:48:53,680 --> 00:48:56,237 just suppose we freezed it in place. 851 00:48:56,320 --> 00:48:59,197 Even if that were the case, we're making 852 00:48:59,280 --> 00:49:02,397 use of maybe only five or 10% of what 853 00:49:02,480 --> 00:49:04,957 the possible value of the technology is. 854 00:49:05,040 --> 00:49:08,317 So, I'll I I'll give you just an example that relates to what we're doing 855 00:49:08,400 --> 00:49:11,117 together and to the uh CCO you just uh 856 00:49:11,200 --> 00:49:16,157 you just pointed at, which is that Paul uh you know, every day now he he wakes 857 00:49:16,240 --> 00:49:20,957 up and if he wants to look at, you know, our our head go to market prospects, he 858 00:49:21,040 --> 00:49:24,877 still uses Salesforce, but he uses Salesforce with Claude. He talks to 859 00:49:24,960 --> 00:49:29,837 Claude using Salesforce's data about, you know, what are the what are the 10 860 00:49:29,920 --> 00:49:31,117 biggest deals we're doing this week? 861 00:49:31,200 --> 00:49:34,477 What are the 10 deals we're most likely to lose? What are the themes in those 862 00:49:34,560 --> 00:49:37,037 deals? How do we win those deals? You 863 00:49:37,120 --> 00:49:39,197 know, just just making use of all the 864 00:49:39,280 --> 00:49:42,077 information fluently with Claude and and 865 00:49:42,160 --> 00:49:46,397 it's it's really incredible and and the fraction of people who have seen this 866 00:49:46,480 --> 00:49:50,477 and seen that this is possible is still small compared to those who could gain 867 00:49:50,560 --> 00:49:54,397 utility from it. And so there is still so much diffusion left to do. 868 00:49:54,480 --> 00:49:58,237 >> Well, we are really excited to wake everybody up at the show to show people 869 00:49:58,320 --> 00:50:01,997 what the possibilities are for the future, how we're going to show them 870 00:50:02,080 --> 00:50:05,677 that data layer, which as you know, I think is really critical, the having 871 00:50:05,760 --> 00:50:09,437 that grounding of the data. We've talked about that so many times. The 872 00:50:09,520 --> 00:50:13,357 application and semantic layer, giving it the AI even more intelligence 873 00:50:13,440 --> 00:50:17,917 capability, the agentic layer that you've really have helped pioneer, and 874 00:50:18,000 --> 00:50:21,597 now this incredible interface layer. and we're so excited that the first one is 875 00:50:21,680 --> 00:50:23,677 on co-work. Congratulations. Well done. 876 00:50:23,760 --> 00:50:25,197 >> We're going to do incredible things together. 877 00:50:25,280 --> 00:50:27,597 >> Mario, you're doing a great job. Thanks for everything you're doing for the 878 00:50:27,680 --> 00:50:29,357 whole industry. We're so grateful to you. 879 00:50:29,440 --> 00:50:32,157 >> Thank you for having me. >> Really thrilled. Thank you so much. 880 00:50:32,240 --> 00:50:34,637 >> All right. >> And thank you for coming to Dreamforce. 881 00:50:34,720 --> 00:50:36,527 Please thank the anthropic team. 882 00:50:36,610 --> 00:50:39,290 [cheering] [applause] 883 00:50:41,040 --> 00:50:43,117 Where am I going? [applause] 884 00:50:43,200 --> 00:50:48,317 And now, please welcome back from that brief intermission, Patrick Stokes. Give 885 00:50:48,400 --> 00:50:50,957 him a hand. >> [applause] 886 00:50:51,040 --> 00:50:53,197 >> All right, 887 00:50:53,280 --> 00:50:55,757 me again just for a minute. Okay, so I 888 00:50:55,840 --> 00:50:58,477 think you can see how special this is. 889 00:50:58,560 --> 00:51:00,637 And what I really want is for you all to 890 00:51:00,720 --> 00:51:03,277 go out and feel it. You know, Daario was 891 00:51:03,360 --> 00:51:05,677 right. When you start using Salesforce 892 00:51:05,760 --> 00:51:07,997 with an agentic interface, the amount of 893 00:51:08,080 --> 00:51:11,037 value that you get from Salesforce just 894 00:51:11,120 --> 00:51:14,077 explodes. It's an incredible experience. 895 00:51:14,160 --> 00:51:16,877 Okay, so we've talked about AI Force. 896 00:51:16,960 --> 00:51:18,797 It's time to talk for a few minutes 897 00:51:18,880 --> 00:51:21,517 about Agent Force. You know, Agent Force 898 00:51:21,600 --> 00:51:26,237 has been this incredible platform for us. I think I was the one launching it 899 00:51:26,320 --> 00:51:29,997 maybe two or three years ago. I've lost track of time. Uh right up on this 900 00:51:30,080 --> 00:51:31,997 stage. And then in that time, we have 901 00:51:32,080 --> 00:51:35,117 over 30,000 customers on this platform. 902 00:51:35,200 --> 00:51:38,717 We're doing 7 billion AWUs. We've been 903 00:51:38,800 --> 00:51:43,037 adding more and more to it like agent script and voice which are GA now. But 904 00:51:43,120 --> 00:51:46,397 you know, we've kind of learned something as we've started putting this 905 00:51:46,480 --> 00:51:50,957 out. This is built as a platform. So any of you can come and build your own 906 00:51:51,040 --> 00:51:54,717 agents. But what we learned is that building agents, it's actually kind of 907 00:51:54,800 --> 00:51:57,117 tricky. Building with a probabilistic 908 00:51:57,200 --> 00:52:02,237 system is a new muscle, is a new skill that we all have to learn. And so we 909 00:52:02,320 --> 00:52:03,917 wanted to solve for that. So this year 910 00:52:04,000 --> 00:52:06,637 we have been hard at work building out 911 00:52:06,720 --> 00:52:09,517 ofthebox agents that sit on top of agent 912 00:52:09,600 --> 00:52:12,237 force that anyone in the organization 913 00:52:12,320 --> 00:52:15,037 can go and implement and deploy. Anyone 914 00:52:15,120 --> 00:52:19,677 not just it but your business users as well. And that starts with agents like 915 00:52:19,760 --> 00:52:22,157 Hunter. Marcus talked about this a little bit. 916 00:52:22,240 --> 00:52:26,477 outbound sales agent out there responding to your to your leads, 917 00:52:26,560 --> 00:52:31,117 hunting them down and trying to turn it into real pipeline or Piper, which 918 00:52:31,200 --> 00:52:34,797 you're going to see in just a moment, which sits on your website, responding 919 00:52:34,880 --> 00:52:38,717 to questions that all of your customers might have. And then of course, we have 920 00:52:38,800 --> 00:52:42,317 Casey when you need to get help. You can go see Casey right now on 921 00:52:42,400 --> 00:52:46,237 help.salesforce.com. You can deploy this on your own website 922 00:52:46,320 --> 00:52:49,837 so that your customers can get help. But your customers aren't the only ones who 923 00:52:49,920 --> 00:52:53,917 sometimes need help. Sometimes your employees need a little bit of help as 924 00:52:54,000 --> 00:52:56,477 well. And we have Paige for IT service 925 00:52:56,560 --> 00:53:01,357 and HR service. So if your laptop breaks, you know exactly where to go. 926 00:53:01,440 --> 00:53:05,277 And as Mark pointed out, we're incredibly excited about our allnew 927 00:53:05,360 --> 00:53:08,317 customer agent, Finn, which is just an 928 00:53:08,400 --> 00:53:10,157 incredible agent. I hope you get down to 929 00:53:10,240 --> 00:53:16,880 the campground to see Finn. And now to bring Agent Force.